Business Value of Process Mining : Concepts, Contingencies, and Maturity = Business Value of Process Mining: Concepts, Contingencies, and Maturity

목차 (Table of Contents)

• List of Figures iv
• List of Tables vi
• 1 Introduction 1
• 1.1 Research Background 1
• 1.1.1 Business Process Management 2
• 1.1.2 Process Mining 4
• 1.1.3 Business Value 7
• 1.2 Research Motivation 8
• 1.3 Research Contribution 9
• 1.4 Thesis Outline 10
• 1.5 Publication List 12
• I Defining and Structuring Process Mining Business Value 14
• 2 Theorizing Business Value across IS, BI and BPM Implementation 15
• 2.1 Methodology 17
• 2.2 Concept : Organization and Business Value 20
• 2.2.1 IS Domain 22
• 2.2.2 BI Domain 23
• 2.2.3 BPM Domain 25
• 2.3 Context: Scope and Setting of Business Value 26
• 2.3.1 IS Domain 26
• 2.3.2 BI Domain 29
• 2.3.3 BPM Domain 31
• 2.4 Interventions: What Is Being Done in Organizations 33
• 2.5 Mechanism: How Interventions Produce Outcomes 35
• 2.5.1 IS Domain 35
• 2.5.2 BI Domain 39
• 2.5.3 BPM Domain 41
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• 2.6 Outcomes: Forms of Business Value Realization 47
• 2.6.1 IS Domain 47
• 2.6.2 BI Domain 53
• 2.6.3 BPM Domain 55
• 2.7 Discussion 57
• 2.8 Conclusions 63
• 3 Framing the Business Value of Process Mining 65
• 3.1 Methodology 66
• 3.1.1 Search strategy 67
• 3.1.2 Study selection 68
• 3.1.3 Selection quality assessment 68
• 3.1.4 Analysis and classification of selected studies 68
• 3.1.5 Synthesis and discussion of findings 69
• 3.2 Literature Analysis 69
• 3.3 Synthesis of the Literature 69
• 3.3.1 Definition and Context 69
• 3.3.2 Value–creating Interventions and PM Features 71
• 3.3.3 Enablers 72
• 3.3.4 Inhibitors 74
• 3.3.5 Metric, Capability and Evaluation 77
• 3.4 Discussion and Gap Analysis 78
• 3.5 Conclusions 84
• II Improving Process Mining Value Realization 86
• 4 Identifying Negative Contingencies Within Process Mining Initiatives 87
• 4.1 Methodology 89
• 4.2 Results 94
• 4.2.1 Step 1 Results: Nine Negative Contingencies 95
• 4.2.2 Step 2 Results: Expert Feedback 97
• 4.3 Discussion 105
• 4.4 Conclusions and Future Work 109
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• 5 Developing and Evaluating HP3M: the Holistic Process Mining Maturity
• Model 111
• 5.1 Related Work 114
• 5.1.1 Prior research on PM success 115
• 5.1.2 PM maturity model in related domains 116
• 5.2 Methodology 118
• 5.2.1 Define Scope and Research Objective 120
• 5.2.2 Artifact Development 120
• 5.2.3 Evaluation 121
• 5.2.4 Conception of Transfer and Evaluation 124
• 5.3 Results 125
• 5.3.1 Scope and Objective 125
• 5.3.2 The α-HP3M version 126
• 5.3.3 Feedback from Evaluation I and the β-HP3M version 134
• 5.3.4 Results of Evaluation II on β-HP3M 144
• 5.4 Discussion 156
• 5.4.1 Theoretical Implications 160
• 5.4.2 Practical Implications 162
• 5.4.3 Limitations 166
• 5.5 Conclusions 167
• 6 Conclusions 170
• Bibliography 177
• Acknowledgements 225
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