The Impact of Urban Community Public Service Satisfaction on Government Trust in China

목차 (Table of Contents)

• Table of Contents
• Table of Contents i
• List of Figures ix
• List of Tables x
• Abstract xiii
• Acknowledgement xvi
• Chapter 1. Introduction 1
• 1.1 Introduction 1
• 1.2 Background 1
• 1.3 Problem Statement and Research Gap 4
• 1.4 Research Objectives 6
• 1.5 Research Questions 11
• 1.6 Scope of the Study 13
• 1.7 Significance of the Study 14
• 1.8 Operational Definitions of Key Terms 16
• 1.8.1 Public Service Satisfaction 16
• 1.8.2 Government Trust 17
• 1.8.3 Sense of Social Justice 19
• 1.8.4 Subjective Well-being 21
• 1.9 Organization of the Chapter 22
• Chapter 2. Literature Review and Theoretical Basis 24
• 2.1 Introduction 24
• 2.2 Review of Related Literature 24
• 2.2.1 Research Related to Community Public Services 24
• 2.2.1.1 Connotation of Community Public Services 24
• 2.2.1.2 Types of Community Public Services 26
• 2.2.1.3 Community Public Cultural Services 28
• 2.2.1.4 Community Public Services for the Aged 29
• 2.2.1.5 Community Public Medical Services 31
• 2.2.1.6 Community Public Safety Services 32
• 2.2.1.7 Community Public Environmental Services 34
• 2.2.1.8 Community Education Services 37
• 2.2.1.9 Public Transport Service 40
• 2.2.1.10 Imbalance Between Supply and Demand of Community Public Services 42
• 2.2.2 Research on Public Service Satisfaction 44
• 2.2.3 Research Related to Government Trust 47
• 2.2.3.1 Public Services and Government Trust 47
• 2.2.3.2 Public Satisfaction and Government Trust 50
• 2.2.3.3 Transparency and Government Trust 52
• 2.2.3.4 Educational Attainment and Government Trust 53
• 2.2.3.5 Public Income and Government Trust 55
• 2.2.4 Research Related to Social Justice Sense 56
• 2.2.4.1 Public Services and Social Justice 56
• 2.2.4.2 Sense of Social Justice and Government Trust 59
• 2.2.4.3 Sense of Social Justice and Subjective Well-being 62
• 2.2.5 Research on Subjective Well-being 64
• 2.2.5.1 Subjective Well-being 64
• 2.2.5.2 Satisfaction with Public Services and Subjective Well-being 67
• 2.2.5.3 Government Trust and Subjective Well-being 71
• 2.3 Related Theoretical Basis 74
• 2.3.1 Hierarchy of Needs Theory 74
• 2.3.2 New Public Service Theory 77
• 2.3.3 Governance Theory 82
• 2.4 Research Framework 86
• 2.5 Research Hypothesis 88
• 2.5.1 Hypothesis of Direct Effect of Urban Community Public Service Satisfaction on Government Trust 89
• 2.5.2 Hypothesis of Direct and Mediating Effects of Perceived Social Justice 92
• 2.5.3 Direct and Mediating Effects of Subjective Well-being 94
• 2.5.4 The Moderating Effect Hypothesis of Education Level 99
• 2.6 Summary 101
• Chapter 3. Research Methodology 102
• 3.1 Introduction 102
• 3.2 Research Design 102
• 3.2.1 Scale Design 102
• 3.2.2 Dependent Variable 105
• 3.2.3 Independent Variables 106
• 3.2.4 Mediating Variables 108
• 3.2.5 Moderator Variables 109
• 3.2.6 Control Variables 110
• 3.3 Quantitative Research 111
• 3.4 Population 112
• 3.5 Sampling 112
• 3.6 Data Collection 114
• 3.7 Research Instrument Development 115
• 3.7.1 Multiple Linear Regression Analysis Model 115
• 3.7.2 Mediating Effect Model 116
• 3.8 Pilot Study 119
• 3.9 Proposed Data Analysis 119
• 3.9.1 Descriptive Statistics 119
• 3.9.2 Reliability and Validity Testing 120
• 3.9.3 Factor Analysis 121
• 3.9.4 Analysis of Variance 122
• 3.9.5 Multicollinearity Diagnosis 122
• 3.9.6 Correlation Analysis 123
• 3.9.7 Multiple Linear Regression Analysis 124
• 3.9.8 Bootstrap Simple Mediation Effect Test 124
• 3.9.9 Test of the Moderating Mediation Effect 125
• 3.9.10 Test of Chain Mediation Effect 126
• 3.10 Pre-survey and Questionnaire Revision 126
• 3.10.1 Reliability Test 127
• 3.10.2 Validity Test 128
• 3.11 Conclusion 131
• Chapter 4. Results 132
• 4.1 Introduction 132
• 4.2. Basic Information of the Study Subjects 133
• 4.2.1 Characteristics of Demographic 133
• 4.2.2 Descriptive Statistical Analysis 137
• 4.2.2.1 Basic Social Security in the Community (BSSITC) 141
• 4.2.2.2 Community Environment and Transportation (CEAT) 143
• 4.2.2.3 Community Cultural and Sports Services (CCASS) 144
• 4.2.2.4 Community Education and Safety (CEAS) 145
• 4.3 Analysis of Variance 147
• 4.3.1 Gender t-test 147
• 4.3.2 ANOVA of Education Level 149
• 4.3.3 ANOVA of Occupations 155
• 4.3.4 ANOVA of Household Per Capita Annual Income 161
• 4.3.5 ANOVA of Political Status 165
• 4.3.6 ANOVA of Household Per Capita Living Area 170
• 4.4 Reliability Test 174
• 4.5 Validity Analysis 177
• 4.5.1 Content Validity 177
• 4.5.2 Convergence Validity 178
• 4.5.3 Discriminant Validity 181
• 4.6 Correlation Analysis 182
• 4.7 Multiple Collinearity Test 183
• 4.8 Theoretical Hypothesis Testing 184
• 4.8.1 Direct Effect Test 185
• 4.8.1.1 Urban Community Public Service Satisfaction and Various Dimensions of Government Trust Relationship Test 185
• 4.8.1.2 The Relationship Test of Urban Community Public Service Satisfaction and the Dimensions of Social Justice 191
• 4.8.1.3 The Relationship Test of Urban Community Public Service Satisfaction and Various Dimensions on Subjective Well-being 197
• 4.8.1.4 Test of the Relationship Between the Sense of Social Justice and The Government's Trust 203
• 4.8.1.5 Test of the Relationship Between Subjective Well-being and the Government's Trust 204
• 4.8.1.6 Relationship Test of Sense of Social Justice on the Subjective Well-being 204
• 4.8.2 Mediation Effect Test 205
• 4.8.2.1 Test of the Intermediary Effect of Social Justice Sense 205
• 4.8.2.2 Test of the Mediation Effect of Subjective Well-being 210
• 4.8.3 Test for the Mediating Effect of a Chain Mechanism 214
• 4.8.4 Test of Moderating Mediation Effect 220
• 4.8.4.1 Education Level Plays a Moderating Role in the Model That Urban Community Public Service Satisfaction Affects Government Trust Through Perceived Social Justice 221
• 4.8.4.2 Education Level Plays a Moderating Role in the Model that Urban Community Public Service Satisfaction Affects Government Trust Through Subjective Well-being on Government Trust 225
• 4.8.5 Summary of Study Hypothesis Results 226
• Chapter 5. Discussions and Conclusion 231
• 5.1 Introduction 231
• 5.2 Discussions 232
• 5.2.1 The Direct Effect of Satisfaction of Public Service on Government Trust 232
• 5.2.1.1 Basic Social Security in the Community 232
• 5.2.1.2 Community Environment and Transportation 233
• 5.2.1.3 Community Cultural and Sports Services 235
• 5.2.1.4 Community Education and Safety 236
• 5.2.1.5 Urban Community Public Service Satisfaction 238
• 5.2.2 The Direct Effect of Urban Community Public Service Satisfaction on Residents' Subjective Well-being 240
• 5.2.3 The Direct Effect of Urban Community Public Service Satisfaction on Perceived Social Justice 243
• 5.2.4 The Direct Effect of Residents' Subjective Well-being on Government Trust 244
• 5.2.5 The Direct Effect of Perceived Social Justice on Government Trust 246
• 5.2.6 Results of Direct Effect of Residents' Social Justice on Subjective Well-being 247
• 5.3 Results of Mediation and Moderating Mediation Effect Test 249
• 5.3.1 Results of the Intermediary Effect of Residents' Subjective Well-being 249
• 5.3.2 The Mediating Effect of Social Justice 250
• 5.3.3 Results of the Chain Mediation Effect Between Residents' Perceived Social Justice and Subjective Well-being 252
• 5.3.4 Results of the Moderating Effect of Education Level 253
• 5.4 Theoretical Implication 255
• 5.5 Practical Implication 256
• 5.6 Innovations 258
• 5.7 Limitations and Future Studies 261