The Effect of Employee Training and Compensation on Ground Staffs Job Performance in Airline Industry

다국어 초록 (Multilingual Abstract)

The airline industry refers to organizations that provide air transport services to paying customers. The airline industry is also known as a “passenger business”. Both flight crew and ground staff's organizations underperform, still deliver insufficient services, and provide limited facilities compared to similar businesses in the same field. This can have a negative impact on the airline industry and its performance. Potentially, HRM contributes to employee work performance in the airline. The performance of ground staffs in airline industry can be judged or measured by their friendliness, their attentiveness, their attitudes, their appearances, and the way they implement and perform their assigned tasks. Most of the respondents feel that their airlines create the conditions through which they are motivated to work harder. The airline industry recognizes the value of training in relation to their work performed. The major factor that brings about high level of job motivation and performance is salary.

Keywords
Ground Staffs, Employee Training, Compensation, Work Environment, Employee Performance.

목차 (Table of Contents)

• CHAPTER 1 INTRODUCTION 1
• 1.1 Introduction 1
• 1.2 Research Background 1
• 1.3 Research Objective 2
• 1.4 Research Scope 2
• CHAPTER 2 LITERATURE REVIEW 3
• 2.1 Literature Review on Research Subject 3
• 2.2 Theoretical Framework 7
• CHAPTER 3 RESEARCH MODEL 11
• CHAPTER 4 METHODS 13
• CHAPTER 5 RESULT AND DISCUSSION 16
• CHAPTER 6 CONCLUSION AND RECOMMENDATION 22
• 6.1 Managerial Implication 22
• 6.2 Limitation of Study 23
• 6.3 Recommendation 23
• REFERENCES 25
• APPENDIX A Questionnaire 32