프랜차이즈 조직에 있어서 교육훈련의 성과에 관한 연구 = A Study on the Effects of Training Programs at Franchise Organization

다국어 초록 (Multilingual Abstract)

The purpose of this study is to analyze the effects of satisfaction or dissatisfaction of a franchise organization training program on its achievements. For the training program variables, it takes a motivation, a role perception, and a customer directivity as independent variables, and satisfaction or dissatistaction as a parameter. Also, it regards operation capability improvements, satisfaction of the job, and a will for a long-time employment as a dependent variable, then it presents the results by using SPSS/PC statistics ⁺ methods. The results shows that satisfaction of training programs affect the long-time employment a lot. Therefore, for a long-run growth of the franchise organization, it is important to carry out proper training programs. The introduction(part Ⅰ) contains the subject proposal and the purpose of the study, and theological background(part Ⅱ) shows the definition and quality of a franchise organization, and some expectations from training programs such as motivations, role perceptions, and customer directivity. Also, part Ⅲ presents the study model, hypothesis, and analyzing methods. For the last, part Ⅳ shows the verification of statistic results, then part Ⅴ presents the conclusion.