서비스 접점에서 고객참여와 만족간의 관계

참고문헌 (Reference)

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2 백운배, "서비스접점에서의 고객참여에 관한 연구:영향요인과 고객만족" 대구대학교 대학원 1997

3 윤만희, "서비스 접점에서의 소비자 참여:문헌연구와 미래연구방향" 68-98, 2002

4 한상린, "고객의 참여행동과 시민행동이 서비스 품질지각과 재구매의도에 미치는 영향" 한국경영학회 33 (33): 6-6, 2004

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