1 "항공통계 국제편" 한국항공진흥협회 2004-2005
2 "The Quality of Service Monitor." 2003
3 "The Measurement of Values"" University of Chicago Press. 13 : 310-324, 1995
4 "Service and safety in US airlines" 2004
5 "Quality of Service at Airport : Standards and Measurement" 2000
6 "Level of Service Design Concept for Airport Passenger Terminals : A European View" 19-32, 2000
7 "Investing in people: internal marketing and corporate culture" 14 : 879-895, 1998
8 "IATA Aviation Information & Research" IATA Global Airport Monitor 2002.
9 "Establishment and applications of the integrated model of service quality measurement." 2003
10 "Analysis of the Airport Survey Questionaire"
1 "항공통계 국제편" 한국항공진흥협회 2004-2005
2 "The Quality of Service Monitor." 2003
3 "The Measurement of Values"" University of Chicago Press. 13 : 310-324, 1995
4 "Service and safety in US airlines" 2004
5 "Quality of Service at Airport : Standards and Measurement" 2000
6 "Level of Service Design Concept for Airport Passenger Terminals : A European View" 19-32, 2000
7 "Investing in people: internal marketing and corporate culture" 14 : 879-895, 1998
8 "IATA Aviation Information & Research" IATA Global Airport Monitor 2002.
9 "Establishment and applications of the integrated model of service quality measurement." 2003
10 "Analysis of the Airport Survey Questionaire"
11 "Airport Voluntary Commitment on Air Passenger Service" 2001
12 "Airport Systems," McGraw-Hill. 2003
13 "Airport Operation. 3rd ed." 1998
14 "Airport Benchmarking Report." 2004