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1 김영, "편의점의 다각화 전략이 서비스 편의성과 고객만족에 미치는 영향" 한국유통경영학회 15 (15): 5-16, 2012
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3 김미정, "소매업태의 지각된 서비스 편의성이 서비스 성과에 미치는 영향: 백화점과 종합슈퍼마켓간 차이를 중심으로" 한국유통과학회 13 (13): 85-94, 2015
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5 Kluckhohn, F. R., "Variations in Value Orientations" Row-Paterson 1961
6 Berry, L. L., "Understanding Service Convenience" 66 (66): 1-17, 2002
7 Lotz, S. L., "Understanding Patrons’ Participation in Activities at Entertainment Malls" 38 (38): 402-422, 2010
8 Colwell, S. R., "Toward a Measure of Service Convenience : Multiple-item Scale Development and Empirical Test" 22 (22): 160-169, 2008
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