조직현상분석: SWOT Analysis과 설문조사를 통한 B기관의 현상분석 = A Study on the Diagnosis of Community Welfare Organizations for Organizational Performance: Focused on the SWOT Analysis and Survey Research of a Community Welfare Center

다국어 초록 (Multilingual Abstract)

The major purpose of this study is to identify internal organizational environments affecting organizational performance through the diagnosis of community welfare organizations. This study relies upon document review, observations and survey research methods in the Seoul B community welfare center. From the data collected by document review and observations, this study conducts SWOT analysis of organizational strength, weakness, opportunity and threat, focusing on the organizational theories. From the survey research of organizational members, this study analyzes the organizational members` perceived level of satisfaction and the significant factors affecting organizational commitment that is now considered as an important factor for the organizational performance. The findings of observation show that personnel development and organizational support of knowledge co-ownership are major strengths of the organization and that organizational members have limited opportunity for the participation in the decision making because of the centralization of organizational structure. The analysis of survey research suggests that organizational members` level of satisfaction toward the organization is relatively high and that organizational members` acknowledgement of mission, appropriateness of work, and organizational members` perceived development of capability are major factors affecting organizational commitment. This study concludes that structuring performance-based organizational environments depends on the maximization of opportunity for the participation in the decision making, the redesign of organizational structure focusing on the functions of work, the development of human resource management, and the organizational managers` ability to satisfy the needs of internal organizational members.