간호사의 직무스트레스와 직무만족도가 소진과 이직의도에 미치는 영향관계 실증연구 = Empirical study on the turn-over intention of university hospital nurses

국문 초록 (Abstract)

본 연구는 직무만족도와 직무스트레스 요인이 소진(Burn-out), 이직 의도에 미치는 영향을 분석하여 그 관리적 함의를 도출하고 효율적인 의료종사자 인력관리 및 업무의 질 향상의 방안을 모색해 보고자 한다. 분석 결과, 직무적 특성에 따른 직무만족도 평균값 차이분석에 있어서 급여수준, 근무경력, 현 직위에 따라 직무만족도의 차이가 유의하게 나타났다. 경로분석의 결과, 의료조직 간호사들은 직무스트레스 자체가 오히려 그들의 조직생활을 유지시키게 하는 창조적 문제해결 기제로 사용되어 이직의도를 낮추는 변수로 나타났다. 하지만 직무스트레스가 정신적, 신체적 소진(Burn-out)상태로 전환될 경우, 낮은 자아개념과 부정적 태도로 이어져서 이직의도를 높이는 상황이 될 수 있음을 확인 할 수 있었다.

다국어 초록 (Multilingual Abstract)

This study is a survey and research attempted to seek the ways of effective human resource management and improving the quality of nursing - targeting the nurses working for the general hospitals - by analyzing the impact of job satisfaction and job stress factors on exhaustion and turnover intentions, so as to find the nurses' turnover factors and remove those factors in advance. Although we cannot raise job satisfaction to the level we are satisfied by monetary compensation, i.e. salary alone, but as seen in this study, it is worth considering such ways as the subjects with high salaries showed relatively higher job satisfaction. Finally, in order to prevent the turnover of the competent nursing staff at an early stage, active systematic supplements and efforts are required; it is also necessary to provide constant job training, by taking into account of the specificity of nursing units and to secure and place adequate nursing staff, and to establish fair and objective promotion criteria.

참고문헌 (Reference)

1 정정희, "간호사의 이직의도에 영향을 미치는 예측 요인" 간호행정학회 14 (14): 35-44, 2008

2 Seo, Eun Hee, "The Relationship between Job Satisfaction, Organizational Commitment and Turnover Intention of Kindergarten Teachers" The Catholic University of Korea 2002

3 Kim Tae Gyung, "The Effect of Job Stress for Depression in Clinical Nurses" Korea National University of Transportation 2012

4 Kim, M. J, "The Development of the Stress Measurement Tool for Staff Nurses working in the Hospital" 14 (14): 28-37, 1985

5 Selye, H, "Stress research, Issues for the eighties" John Wiley 1983

6 Cooper, C. L., "Stress at work" John Wiley & Sons 1978

7 Yang, Hye Geong, "Relationship between Job Stress and Spiritual Wellness Depression in Clinical Nurses at a General Hospital" Graduate School of Health science Chosun University 2012

8 Parker, D. F., "Organizational Determinants of Job Stress" 32 (32): 160-177, 1983

9 Slavitt, D. B., "Nurses' Satisfaction with Their Work Situation" 27 (27): 114-120, 1978

10 Claus, K. E, "Living with stress and promoting well-being: a handbook for nurses" Mosby 1980

11 Kim, Soo Jung, "Influence of Nurse Practitioners'Job Stress on Job Satisfaction and Exhaustion" Graduate School of Public Administration Kyung Hee University 2011

12 Tiffin, J., "Industrial Psychology" Prentice-Hall 1965

13 Locke, E. A., "Hand book of industrial and organization psychology" Rand Macnally 1976

14 Medical Obsever, "Half of Hospital workers "turnover trouble""

15 Hackman, J. R, "Employee reactions to job characteristics" 55 (55): 259-286, 1971

16 Lee, Myung Sook, "Effect of duty satisfaction cause to the occupation change" Kyunghee University 2003

17 Kim, Mira, "Early Childhood Teachers' Personal Behaviors And their Susceptability to Burnout from Institutional Characterictics : And its Effect on Teacher Turnover" Kunkuk University 2004

18 Ju, Jin Hee, "ER Nurses`s Job Stress Main Factors Influencing on the Organizational Effectiveness" Kyunghee University 2009

19 Pines, A. M, "Burnout from tedium to personal growth" MacMillian Pulishing 1981

20 Lee, Yeon Hun, "A study on the attitude on the transfer of duty post and the job satisfaction of nurses in national and public hospitals" Kyunghee University 2003

21 Park, Hyo Suk, "A study on the Intention of separation of Nurse" Ajou University 2009

22 Lee, Sook Ja, "A study of the professional self-concept and role-conflict of the precepter and new nurses" Kyunghee University 2004

23 Kim, Soo Jin, "A Study on the degrees of work stress and burnout experienced by the nurses in medical insurance" Jeonnam National University 2002

24 Kim, Minyong, "A Study on the Relationship between Job Strain and Burnout" Chungbuk National University 2004

25 Chun Jong, Lee, "A Study on the Public Nurses'Work Stress and Burnout: The Exploration of Moderating Variables Department of Business Administration" Graduate School of Business Administration, Changwon National University 2011