1 한상인, "의류판매원의 고객지향성 측정도구 개발" 한국의류학회 36 (36): 152-164, 2012
2 이옥희, "의류매장 판매원의 직무만족과 직업몰입 및 조직몰입이 매출목표지향에 미치는 영향 - 전라남도 중소도시를 중심으로 -" 복식문화학회 19 (19): 740-750, 2011
3 김문영, "의류 판매원의 서비스에 대한 소비자와 판매원의 인지차이에 대한 연구" 한국의류산업학회 6 (6): 205-212, 2004
4 전광호, "영업사원의 직무성과, 만족, 조직몰입,이직의도와의 관계에서 대안 매력도의 역할" 한국유통학회 9 (9): 45-73, 2004
5 채신석, "심리적 임파워먼트가 직무만족과 고객지향성에 미치는 영향: 서울 특급호텔 식음료부서를 중심으로" 한국관광학회 31 (31): 181-202, 2007
6 최경화, "성격특성과 고객지향성이 직무만족 및 직무성과에 미치는 영향-백화점 여성 의류판매원을 중심으로-" 한국의류학회 36 (36): 979-990, 2012
7 박광희, "백화점 판매원의 고객지향성과 판매원 교육이 판매원 성과에 미치는 영향 -대구지역 백화점 의류 판매원을 중심으로-" 한국의류산업학회 6 (6): 314-320, 2004
8 조성민, "모바일 근무지원시스템과 관리자 리더십이 심리적 임파워먼트를 통하여 모바일 근무 성과에 미치는 영향에 관한 연구" 한국경영학회 38 (38): 1135-1163, 2009
9 Hocutt, M. A., "The impact of empolyee empowerment on the quality a service recover effort" 3 : 117-132, 1998
10 Babin, B. J., "The effects of perceived co-worker involvement and super support on service provider role stress, performance and job satisfaction" 72 (72): 57-75, 1998
1 한상인, "의류판매원의 고객지향성 측정도구 개발" 한국의류학회 36 (36): 152-164, 2012
2 이옥희, "의류매장 판매원의 직무만족과 직업몰입 및 조직몰입이 매출목표지향에 미치는 영향 - 전라남도 중소도시를 중심으로 -" 복식문화학회 19 (19): 740-750, 2011
3 김문영, "의류 판매원의 서비스에 대한 소비자와 판매원의 인지차이에 대한 연구" 한국의류산업학회 6 (6): 205-212, 2004
4 전광호, "영업사원의 직무성과, 만족, 조직몰입,이직의도와의 관계에서 대안 매력도의 역할" 한국유통학회 9 (9): 45-73, 2004
5 채신석, "심리적 임파워먼트가 직무만족과 고객지향성에 미치는 영향: 서울 특급호텔 식음료부서를 중심으로" 한국관광학회 31 (31): 181-202, 2007
6 최경화, "성격특성과 고객지향성이 직무만족 및 직무성과에 미치는 영향-백화점 여성 의류판매원을 중심으로-" 한국의류학회 36 (36): 979-990, 2012
7 박광희, "백화점 판매원의 고객지향성과 판매원 교육이 판매원 성과에 미치는 영향 -대구지역 백화점 의류 판매원을 중심으로-" 한국의류산업학회 6 (6): 314-320, 2004
8 조성민, "모바일 근무지원시스템과 관리자 리더십이 심리적 임파워먼트를 통하여 모바일 근무 성과에 미치는 영향에 관한 연구" 한국경영학회 38 (38): 1135-1163, 2009
9 Hocutt, M. A., "The impact of empolyee empowerment on the quality a service recover effort" 3 : 117-132, 1998
10 Babin, B. J., "The effects of perceived co-worker involvement and super support on service provider role stress, performance and job satisfaction" 72 (72): 57-75, 1998
11 Cha, M. J., "The effectiveness in organizational commitment and trust of the empowered casino dealer-based on casino dealer in Kangwon Land" Yonsei University 2009
12 Jung, M. S., "The effect that the service education of hotel company coms up to the job satisfaction and service directivity - As the main objects of the extra first garde hotel in Seoul" Kyunghee University 2005
13 Hwang, S. J., "The effect of service quality on consumer satisfaction of fashion retail stores" 24 (24): 323-334, 2000
14 Lee, J. Y., "The effect of internal marketing factors in apparel-import company on job satisfaction, organizational commitment and turnover intention" Sangmyung University 2007
15 Lee, C. W., "The effect of empowerment on job satisfaction organization commitment and turnover intentions in the hotel industry" DongA University 2000
16 Kim, H. W., "The effect of customer orientation of department store salespeople on customer perspectives" 27 (27): 1270-1278, 2003
17 Hwang, S. J., "The effect of apparel product salesperson's role ambiguity and role conflict on job satisfaction and customer orientation" 10 : 63-78, 2007
18 Jung, M. Y., "The effect of apparel product salesperpon'role ambiguity and role conflict on job satisfaction and customer orientation" Sungkyunkwan University 2004
19 Saxe, R., "The SOCO scale : a measure of the customer orientation of salespeople" 19 : 343-351, 1982
20 Rosenbluth, H., "Tales from a nonconformist company" 73 : 26-36, 1991
21 Spreitzer, G. M., "Social structural characteristics of psychological empowerment" 39 (39): 483-504, 1995
22 Nam, K. W., "Service employee factor's influence on customer orientation" Yonsei University 1997
23 Kotler, P., "Marketing management: analysis, planning implementation and control" Prentice-hall. Inc 1991
24 Tett, R. P., "Job satisfaction, organization commitment, tum over intention and turnover: Path analysis based on mata-analytic findings" 46 (46): 256-293, 1993
25 Tai, X. J., "Influences of organizational members'empowerment on job satisfaction and organization commitment in Chinese enterprises" Soongsil University 2010
26 Ahn, K. H., "Fashion marketing" Soohaksa 2010
27 Lee, S. Y., "Evaluation of cabin crew job performance:Service education career development effect on job satisfaction and customer orientation" Kyunghee University 2009
28 Lee, S. H., "Effects of internal marketing factors of fashion companies on department store salespeople’s job satisfaction, organizational commitment, and customer orientation - Focused on moderating effects of self-congruity" Sangmyung University 2011
29 Choi, K. A., "Effect of internal marketing factors of fashion retailers on salesperson's job satisfaction, customer orientations, and job performance" Dongduk Woman's University 2010
30 Hennig-Thurau, T., "Customer orientation of service employees : It's impact on customer satisfaction, commitment, and retention" 15 (15): 460-478, 2004
31 Hoffman, K. D., "Creating customer orientated employees : The case in home health care" 11 (11): 24-32, 1991
32 Salesperson, "Apparel newspaper"
33 Churchill, G. A., "An investigation into the determinants of customer satisfaction" 19 : 491-504, 1982
34 Lee, I. H., "A study on the relationship between travel agency leadership style and employee empowerment, organizational commitment and performance" 30 (30): 119-140, 2007
35 Woo, S. B., "A study on the relationship among precedence factor organization cityzenship behavior and job performance focus on hotel employees" Kyungsung University 2000
36 Lee, J. K., "A study on the influence of the empowerment up on the organizational effectiveness:Department of information science & public administration" Kangwon University 2012
37 Kim, I. K., "A study on the factor of job satisfaction of duty-free shop workers" Kyonggi University 2005
38 Han, M. E., "A study on the evaluation of salespersons'service and postpurchase behavior as related to the personality type of consumers and salespersons" Yonsei University 2006
39 Yoon, H. J., "A study on the effects of hotel employees empowerment on job satisfaction and customer-orientation -Focused on employees of five star hotels in Seoul" Kyunghee University 2008
40 Song, H. Y., "A study on the effects of customer service guarantee on employees' customer orientation" Paichai University 2006
41 Jung, M. J., "A study on the effect of service training on the satisfaction of working staff and service orientation-focused on airline cabin crew" Kyonggi University 2005
42 Lee, J. M., "A study on effect of serviceorientation in travel industry upon job satisfaction and achievements of employees" Kyonggi University 2004
43 Oh, D. N., "A study of the impact on customer loyalty by quality improvement of sales associates:Focus on the sales associates in a department store" Sookmyung Woman's University 2010
44 Berry, L. L., "A conceptual model of service quality and its implications for future research" 49 : 41-50, 1985