The Impact of HR Practices on Job satisfaction: A Case Study of Hotel Industry in Pakistan

다국어 초록 (Multilingual Abstract)

The objective of this study is to investigate the effect of HR practices such as (Recruitment, empowerment, working condition and compensation) on Job satisfaction in the prospects of Hotel Industry of Pakistan. The sample size for this study was 100 employees who were selected through convenience sampling techniques. This study was restricted to 10 Hotels of Peshawar. Hypotheses of the study were tested through correlation and regression analysis to inspect the employee’s satisfaction. The findings investigates that there is significant relationship between HR practices and job satisfaction. Moreover Recruitment and selection, empowerment and working condition have positive effect on job satisfaction, while compensation has negative effect on job satisfaction, which indicates that most of employees are not satisfied from payment of employer. Empirical findings concluded that best HR practices have significant and positive effect on employees job satisfaction. Therefore, it is suggested for HR manager to understand and implement the HR practices correctly to take good work from their employees.

참고문헌 (Reference)

1 Jenkins, D., "Use of skill-based pay in the private sector" 1994

2 Agarwala, T., "The relationship between workplace training and organizational commitment in manufacturing firms:Evidence from India" Ethics and Quality of Work-life for Sustainable Development 2008

3 Ostroff, C., "The relationship between satisfaction, attitudes, and performance : An organizational level employees" 77 (77): 963-997, 1992

4 Katz, D., "The motivational basis of organizational behavior" 9 : 131-133, 1964

5 Locke, E. A., "The handbook of industrial and organizational psychology" Wiley 1976

6 Chen, S., "The development of an employee Satisfaction model for higher education" 18 (18): 284-500, 2006

7 Mottaz, C. J., "The Relative Importance of Intrinsic and Extrinsic Rewards as Determinants of Work Satisfaction" 26 (26): 365-385, 1985

8 Rao, T. V., "The HRD Missionary" IBH 11-15, 1990

9 Kossek, E. E., "Telecommuting, control, and boundary management : Correlates of policy use and practice, job control, and work family effectiveness" 68 (68): 347-367, 2005

10 Emamgholizaded, S., "Study of Relation between employees’ participation in organizational decisions making and empowerment in Mazanderan" 2012

11 Lawler, E. E., "Strategic pay" Jossey-Bass 1990

12 Fernandez, C. J, "Solider quality and job performance in team tasks" 73 : 253-265, 1992

13 Ediger, M., "Quality School Education" Discovery Publishing House 2005

14 Robbins, S. P., "Organizational behaviour -Concepts, controversies, applications" Prentice – Hall of India Private Limited 1999

15 Moorhead, G., "Organizational behavior -Managing people and organizations" AITBS Publishers & Distributors 1999

16 Bezboruah, K. C., "Non-profit Human Resource management Challenges"

17 Batt, R., "Managing customer services : Human resource practices, quit rates and sales growth" 45 : 587-597, 2002

18 Mullins, L. J., "Management and organizational behavior" Pitman Publishing 1993

19 Bokemeier, J. L., "Job values, rewards, and work conditions as factors in job satisfaction among men and women" 28 (28): 189-204, 1987

20 Spector, P. E., "Job Satisfaction: Application, Assessment, Cause and Consequences" Sage Publications 1997

21 Ssesanga, K., "Job Satisfaction of University Academics : Perspectives from Uganda" 50 (50): 33-56, 2005

22 Haque, M. M., "Job Characteristics model and job satisfaction: Age, gender and marital status effect" 2008

23 Snell, S. A., "Integrated manufacturing and human resource management : A human capital perspective" 35 (35): 467-504, 1992

24 Loscocco, A. L., "Influences on the quality of work and Nonwork Life : Two decades in review" 39 (39): 182-225, 1991

25 Singh, K., "Impact of HR practices on perceived firm performance in India" 42 (42): 301-317, 2004

26 Javed, M., "Impact of HR Practices on Employee Job Satisfaction in Public Sector Organizations of Pakistan" 4 (4): 348-363, 2012

27 Noe, R. A., "Human resource management: Gaining a competitive advantage" McGraw-Hill 2007

28 Petrescu, A. I., "Human resource management practices and workersjob satisfaction" 29 (29): 651-667, 2008

29 Khan, A. A., "Human resource management and industrial relations" Abir Publications 2008

30 Dessler, G., "Human resource management" Prentice Hall of India Private Limited 2007

31 Byars, L. L., "Human resource management" Irwin/McGraw-Hill 1997

32 Beardwell, I., "Human Resource Management a Contemporary Approach" Prentice Hall 2004

33 Dessler, G., "Human Resource Management" The Ohio State University 2004

34 Dessler, G., "Human Resource Management" Pearson 2009

35 Aksaray, S., "Hopelessness Elderly Nursing Home and Home Living: National Home Health Care Congress the Program Summary Book" National Home Health Care Congress 1998

36 Datta, D. K., "HRM and Firm productivity: Does industry matter?" Cornell University, School of Industrial and Labor Relations, Center for Advanced Human Resource Studies 2003

37 Yazdani, B. O., "Factors affecting the Empowerment of Employees : An Empirical Study" 20 (20): 267-274, 2011

38 Moye, M. J., "Exploring associations between employee empowerment and interpersonal trust in managers" 25 (25): 101-117, 2006

39 Noe, R. A., "Employee Training and Development" The Ohio State University 2004

40 Ting, Y., "Determinants of job satisfaction of federal government employees" 26 (26): 313-334, 1997

41 Hofstede, G., "Cultures and Organizations" Harper Collins 1994

42 Tessema, M. T., "Challenges and prospects of HRM in developing countries : testing the HRM-performance link in Eritrean civil service" 17 (17): 86-105, 2006

43 Weeratunga, L., "C3 Managing Human Resource" AllamaIqbal Open University 2009

44 Mottaz, C. J., "An analysis of the relationship between education and organizational commitment in a variety of occupational groups" 28 : 214-228, 1986

45 Yeganeh, H., "An Examination of human resource management practices in Iranian public sector" 37 (37): 203-221, 2008

46 Hunter, J. E., "Ability tests : economic benefits versus the issue of fairness" 21 (21): 293-309, 1982

47 Armstrong, M., "A Handbook of Personnel Management Practice" Asia Pacific Journal of Human Resources 2006