호텔 기업의 조직 가치, 서비스 지향성, 종업원 만족과 직무성과의 관계 = The Relationships of Organizational Values, Service Orientation, Employee Satisfaction and Outcome of Organization in Hotel Enterprise

다국어 초록 (Multilingual Abstract)

Through this research, the first class hotels in Seoul were analyzed to verify the following hypothesis: organizational values influences service inclination, employee satisfaction, and outcome of organization. Service inclination influences employee satisfaction and outcome of organization. And employee satisfaction influences outcome of organization. The results of this research are as follow. Organizational values brings beneficial influence to service inclination. As organizational values is high, service inclination becomes high. Hence, the fact that organizational values positively influences service inclination has been proven. It came out that both variables, organizational values and service inclination, are beneficial influence. As organizational values and service inclination are high, employee satisfaction becomes high as well. Therefore, organizational values as well as service inclination directly gives positive influence to employee satisfaction. Service inclination and employee satisfaction came out to positively influence outcome of organization, whereas organizational values did not. Thus, it has been verified that service inclination as well as employee satisfaction is a positive influence to outcome of organization.