This study aims to develop an evaluation framework for socio-economic impacts of Water Management Information Systems (WMIS). Then it conducts an exploratory study in which the framework is applied to examine socio-economic impacts in the WMIS impleme...
This study aims to develop an evaluation framework for socio-economic impacts of Water Management Information Systems (WMIS). Then it conducts an exploratory study in which the framework is applied to examine socio-economic impacts in the WMIS implemented in Uzbekistan. In so doing it identifies socio-economic impacts that have been rarely examined before. Based on previous studies of socio-economic impacts of ICT on the one hand, and OECD’s Water Governance Indicator Framework, we developed an evaluation framework consisting of intra-industry (individual and organizational levels), inter-industry, and governance aspects. Data were collected by surveys and interviews. Findings include improved work efficiency in water management (intra-industry) and the embryonic development of local ICT industry (inter-industry). In governance, we see enhanced communication among stakeholders and a possibility of conflicts due to access to water data. This study makes a contribution of providing an evaluation framework of socio-economic impacts beyond technical aspects of information systems implementations in water management as well as various fields where the use of ICT is increasingly essential.