조직의 위기관리에 관한 연구모형과 사례연구

다국어 초록 (Multilingual Abstract)

As people do, organizations face with crises in the process of growth and decline. If organizations manage the crises successfully, they will grow continuously. Yet; if they do ‘'not, they will disappear. According to the existing literature, 53 percent of newly born corporations tend to die in two years, and even 50-year old business organizations and public organizations represent only 2 percent and 4 percent of a11 organizations that were born in the same years. Thus, studying death and decline of organizations as well as studying birth and growth is meaningful and interesting. In addition, understanding how organizations manage successfully their crises is very necessary and important.
However, there exist few systematic studies of organizational decline and death so far.
Further, there exist very few empirical studies of managing organizational crises. Therefore, this study, first, aims at designing a model of organizations’'crisis management based on existing literature on organizational decline, change, and death. Second, this study aims at investigating empirically antecedents, symptoms, managerial strategies, and outcomes of organizational crisis through an in -depth case study.
The empirical case study revealed the following phenomena about the management of organizational crisis: Because of change in both internal and external environments, H Corporation faced with organizational crisis. In earlier years, this corporation tended to try to overcome the crisis by pursuing a first -order change within the past managerial frame. In this stage, past successes were one of the major obstacles: managers tended to overcome the crisis by applying the style of management that was effective before con-fronting the crisis, although environments surrounding the corporation had been rapidly changed. Such trial, hence, resulted in the failure of overcoming the crisis.
In later years, the corporation changed the past frame of management itself and pursued a second -order change. This change included change in top executives, major higher-level managers, organizational strategies, and so on. With these changes, lower-level members of the corporation organized committee to overcome the crisis and to get back to normal operations. This resulted in the recovery and rebirth of the corporation.
This study designed a model of analyzing organizational crises. This model will provide a frame of reference for future studies of organizational crises. In addition, the research methodology in this study wilI let future researchers reconsider the way. of analyzing organizational crises, declines, and rebirth or death. The findings from this study, further, will offer various implications for practioners to manage effectively organizations that have already faced or will face with crises and declines.

목차 (Table of Contents)

• Ⅰ. 머릿말 1
• Ⅱ. 조직의 위기관리에 관한 이론 1
• 1. 조직위기의 발생원인 2
• 2. 조직위기의 징후 2
• 3. 조직위기의 관리과정 3
• 4. 조직위 기의 관리결과 6
• Ⅲ. 조직의 위기관리 분석모형 8
• Ⅳ. 조직의 위기관리에 관한 실증연구: H공업주식회사의 조직 위기관리에 관한 사례분석 10
• 1. 실증연구의 설계 10
• Ⅳ. H 공업주식회사의 개관 11
• Ⅳ. H공업주식회사의 위기관리에 대한 분석 12
• 1. 위기말생의 환경적 원인 13
• 2. 위기발생의 내적원인 13
• 3. H 공업주식회사의 조직 위기관리의 과정 16
• 1) 전기의 위기관리 16
• Ⅴ. 실증연구의 결과에 관한 해석 및 토론 20
• Ⅵ. 맺 음 말 21