1 Smith, N., "Young people as real citizens : Towards an inclusionary understanding of citizenship" 8 (8): 425-443, 2005
2 Mathews, D, "With the people: An introduction to an idea (A cousins research group report)" Kettering Foundation Press
3 Wang, X., "When public participation in administration leads to trust: An empirical assessment of managers’ perceptions" 67 (67): 265-278, 2007
4 George, B., "We know the Yin—But where is the Yang? Toward a balanced approach on common source bias in public administration scholarship" 37 (37): 245-270, 2017
5 Pavot, W., "The satisfaction with life scale and the emerging construct of life satisfaction" 3 (3): 137-152, 2008
6 Diener, E., "The satisfaction with life scale" 49 (49): 71-75, 1985
7 Welch, E. W., "The relationship between transparent and participative government : A study of local governments in the United States" 78 (78): 93-115, 2012
8 Veenhoven, R., "The quality of life" 1 (1): 1-39, 2000
9 DeLeon, L., "The political theory of reinvention" 60 (60): 89-97, 2000
10 Van Ryzin, G. G, "The measurement of overall citizen satisfaction" 27 (27): 9-28, 2004
1 Smith, N., "Young people as real citizens : Towards an inclusionary understanding of citizenship" 8 (8): 425-443, 2005
2 Mathews, D, "With the people: An introduction to an idea (A cousins research group report)" Kettering Foundation Press
3 Wang, X., "When public participation in administration leads to trust: An empirical assessment of managers’ perceptions" 67 (67): 265-278, 2007
4 George, B., "We know the Yin—But where is the Yang? Toward a balanced approach on common source bias in public administration scholarship" 37 (37): 245-270, 2017
5 Pavot, W., "The satisfaction with life scale and the emerging construct of life satisfaction" 3 (3): 137-152, 2008
6 Diener, E., "The satisfaction with life scale" 49 (49): 71-75, 1985
7 Welch, E. W., "The relationship between transparent and participative government : A study of local governments in the United States" 78 (78): 93-115, 2012
8 Veenhoven, R., "The quality of life" 1 (1): 1-39, 2000
9 DeLeon, L., "The political theory of reinvention" 60 (60): 89-97, 2000
10 Van Ryzin, G. G, "The measurement of overall citizen satisfaction" 27 (27): 9-28, 2004
11 Moynihan, D. P., "The dynamics of performance management: Constructing information and reform" Georgetown University Press 26-38, 2008
12 Kelly, J. M., "The dilemma of the unsatisfied customer in a market model of public administration" 65 (65): 76-84, 2005
13 Pavot, W., "The affective and cognitive context of self-reported measures of subjective well-being" 28 (28): 1-20, 1993
14 Kymlicka, W., "Return of the citizen: A survey of recent work on citizenship theory" 104 (104): 352-381, 1994
15 Nabatchi, T., "Putting the “public” back in public values research: Designing participation to identify and respond to values" 72 (72): 699-708, 2012
16 Fung, A., "Putting the public back into governance: The challenges of citizen participation and its future" 75 (75): 513-522, 2015
17 Webler, T., "Public participation in impact assessment: A social learning perspective" 15 (15): 443-463, 1995
18 Mok, J. Y., "Proposed non-linear relation between satisfaction with government performance and co-production: An initial empirical test" 22 (22): 432-451, 2020
19 Box, R. C., "New public management and substantive democracy" 61 (61): 608-619, 2001
20 Wichowsky, A., "Measuring how administration shapes citizenship : A policy feedback perspective on performance management" 68 (68): 908-920, 2008
21 Welch, E. W., "Linking citizen satisfaction with e-government and trust in government" 15 (15): 371-391, 2005
22 Vigoda, E., "From responsiveness to collaboration: Governance, citizens, and the next generation of public administration" 62 (62): 527-540, 2002
23 Wong, S. L., "Elucidating the relationship between satisfaction and citizen involvement in public administration" 13 (13): 595-618, 2011
24 Kim, S., "E-participation, transparency, and trust in local government" 72 (72): 819-828, 2012
25 Shim, D. C., "E-Government and anti-corruption : Empirical analysis of international data" 31 (31): 298-316, 2008
26 Alford, J., "Defining the client in the public sector: A social-exchange perspective" 62 (62): 337-346, 2002
27 Neshkova, M. I., "Corruption and citizen participation in local government : Evidence from Latin America" 32 (32): 677-693, 2019
28 Hambleton, R., "Consumers, decentralization and local democracy" 66 (66): 125-147, 1988
29 Dalton, R. J., "Citizenship norms and the expansion of political participation" 56 (56): 76-98, 2008
30 Marshall, T., "Citizenship and social class" Polity Press 1950
31 Levine, C. H., "Citizenship and service delivery: The promise of coproduction" 44 : 178-189, 1984
32 Aberbach, J. D., "Citizens and consumers: An NPM Dilemma" 7 (7): 225-246, 2005
33 Kelly, J. M., "Citizen satisfaction and administrative performance measures: Is there really a link?" 38 (38): 855-866, 2003
34 Kim, S., "Citizen participation, process, and transparency in local government: An exploratory study" 47 (47): 1026-1047, 2019
35 He, A. J., "Citizen participation, perceived public service performance, and trust in government: Evidence from health policy reforms in Hong Kong" 44 (44): 471-493, 2021
36 Brewer, B., "Citizen or customer? Complaints handling in the public sector" 73 (73): 549-556, 2007
37 Houtzager, P. P., "Associations, active citizenship, and the quality of democracy in Brazil and Mexico" 40 (40): 1-36, 2011
38 Wang, X., "Assessing public participation in U. S. cities" 24 (24): 322-336, 2001
39 Collins, B. K., "Are satisfied citizens willing to pay more? Public sector consumerism as equitable social exchange" 29 (29): 109-116, 2009
40 Brannan, T., "Active citizenship and effective public services and programmes: How can we know what really works?" 43 (43): 993-1008, 2006
41 Kelly, J. M., "A multiple-indicator approach to municipal service evaluation: Correlating performance measurement and citizen satisfaction across jurisdictions" 62 (62): 610-621, 2002