- 자료제공 :
- 1. Introduction; 2. Regulation, licensing and accreditation; 3. Quality and quality management; 4. What is risk?; 5. Process and systems; 6. Making it work; 7. Quality and risk management tools; 8. What's gone wrong? Troubleshooting; 9. Risk management: being proactive; 10. How are we doing? Benchmarking; 11. Specifying systems; 12. Human resources: finding (and keeping) the right staff; 13. The well-run lab; 14. References and recommended reading; Index.