DHL그룹과 국제특송업의 진화: 서류에서 백신 운송까지 = DHL Group and the Evolution of International Express Delivery Industry: From Documents to Vaccine Delivery

다국어 초록 (Multilingual Abstract)

In 1969, DHL was created by three Americans in order to provide international express document delivery service for urgent business purpose. Although such a service is desperately needed by many business customers, DHL met significant resistance abroad from local government and post offices because they wanted to keep their monopoly in postal business. The growth of DHL is the result of constant struggle against more than 200 government postal regulations.
In 2002 however, DHL was eventually aquired by Deutche Post and ultimately became current global corporation. After acquisition, DHL Group tried to penetrate U.S. domestic express delivery market, but failed miserably due to lack of related capability. Afterward, DHL has focused on international express delivery market, which it had original core capability. As a result, it has been steadily grown since 2010. After 2020, DHL played a pivotal role in delivering massive amount of goods due to Corona lock-down, and more than 2 billion dose of vaccines until January, 2022. On the other hand, DHL Korea first launched its service in 1977 and transformed it to its wholly owned subsidiary in 2001. It have been achieving constant growth since then. The purpose of this paper is to examine the history of international express delivery business of both DHL Group and DHL Korea to provide managerial implication to managers and academics alike.