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      참고문헌 (Reference)

      1 차순권, "해외전자거래사이트의 고객충성도에 관한 연구" 한국무역학회 32 (32): 167-196, 2007

      2 전인수, "전환장벽,모방장벽 및 지속적 경쟁우위" 16 (16): 135-152, 1992

      3 김상현, "고객재구매의도 결정요인에 관한 연구:고객가치, 고객만족, 전환비용, 대안의 매력도" 한국마케팅학회 17 (17): 25-55, 2002

      4 조광행, "고객만족 및 전환장벽이 점포애호도에 미치는 효과에 관한 연구" 14 (14): 47-74, 1999

      5 Reichheld, F., "Zero defections:Quality comes to services" 68 (68): 105-111, 1990

      6 Jackson,B.B., "Winning & Keeping Industrial Customers: The Dynamics of Customer Relations, Lexington" Heath and Company 1985

      7 Mittal, B., "Why do customers switch? The dynamics of satisfaction versus loyalty" 12 (12): 177-194, 1998

      8 Jones, M. A., "Why customers stay: Measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes" 55 (55): 441-450, 2002

      9 Cannie,J.K., "Turning Lost Customers into Gold" AMACON 1992

      10 Sweeney, J. C., "The role of perceived risk in the quality-value relationship: A study in a retail environment" 71 (71): 77-105, 1999

      1 차순권, "해외전자거래사이트의 고객충성도에 관한 연구" 한국무역학회 32 (32): 167-196, 2007

      2 전인수, "전환장벽,모방장벽 및 지속적 경쟁우위" 16 (16): 135-152, 1992

      3 김상현, "고객재구매의도 결정요인에 관한 연구:고객가치, 고객만족, 전환비용, 대안의 매력도" 한국마케팅학회 17 (17): 25-55, 2002

      4 조광행, "고객만족 및 전환장벽이 점포애호도에 미치는 효과에 관한 연구" 14 (14): 47-74, 1999

      5 Reichheld, F., "Zero defections:Quality comes to services" 68 (68): 105-111, 1990

      6 Jackson,B.B., "Winning & Keeping Industrial Customers: The Dynamics of Customer Relations, Lexington" Heath and Company 1985

      7 Mittal, B., "Why do customers switch? The dynamics of satisfaction versus loyalty" 12 (12): 177-194, 1998

      8 Jones, M. A., "Why customers stay: Measuring the underlying dimensions of services switching costs and managing their differential strategic outcomes" 55 (55): 441-450, 2002

      9 Cannie,J.K., "Turning Lost Customers into Gold" AMACON 1992

      10 Sweeney, J. C., "The role of perceived risk in the quality-value relationship: A study in a retail environment" 71 (71): 77-105, 1999

      11 Chatura, R., "The influence of satisfaction, trust and switching barriers on customer retention in a continuous purchasing setting" 14 (14): 374-395, 2003

      12 Kang,G.D., "The hierarchical structure of service quality: Integration of technical and functional quality" 16 (16): 37-50, 2006

      13 Ping(Jr.),R.A., "The effects of satisfaction and structural constraints on retailer exiting, voice, loyalty, opportunism, and neglect" 69 (69): 320-352, 1993

      14 Reichheld, F. F., "The Loyalty Effect: The Hidden Force Behind Growth, Profits, & Lasting Value" Harvard Business School Press 2000

      15 Colgate, M., "Switching barriers in consumer markets: An investigation of the financial services industry" 18 (18): 332-347, 2001

      16 Jones, M. A., "Switching barriers and repurchase intentions in services" 76 (76): 259-274, 2000

      17 McCain, S. L. C., "Service quality gap analysis toward customer loyalty: Practical guidelines for casino hotels" 24 (24): 465-472, 2005

      18 Grönroos,C., "Service Management and Marketing: Managing the Moment of Truth in Service Competition" Lexington Books 1990

      19 Parasuraman, A., "SERVQUAL: A multiple-item scale for measuring customer perceptions of service quality" 64 (64): 12-40, 1988

      20 Berry,L., "Relationship marketing of services-growing interest, emerging perspectives" 23 (23): 236-245, 1995

      21 Peterson,R., "Relationship marketing and the customer" 23 (23): 278-281, 1995

      22 Ruyter, K., "On the relationship between perceived service quality" 9 (9): 436-453, 1998

      23 Taylor, S. A., "Modeling patient satisfaction and service quality" 14 (14): 34-44, 1994

      24 Lee, R., "From loyalty to switching: Exploring the determinants in the transition" 196-203, 2005

      25 Czepiel, J. A., "Exploring the concept of loyalty in services in The Services Challenge: Integrating for Competitive Advantage, American Marketing Association" IL 1-94, 1987

      26 Hirschman,A., "Exit, Voice, and Loyalty: Responses to Decline in Firms, Organizations, and States" Harvard University Press 1970

      27 Applegate, L. M., "Electronic commerce: Building blocks of new business opportunity" 6 (6): 1-10, 1996

      28 Dodds, W. B., "Effects of price, brand, and store information on buyers’ product evaluation" 28 (28): 307-319, 1991

      29 Julander, C., "Effects of Switching Barriers on Satisfaction, Repurchase Intentions and Attitudinal Loyalty" Working Paper Series in Business Administration 1-22, 2003

      30 Holdford, D., "Effect of technical and functional quality on patient perceptions of pharmaceutical service quality" 16 (16): 1344-1351, 1999

      31 Gefen,D., "E-commerce:the role of familiarity and trust" 28 (28): 725-737, 2000

      32 Aladwani, A. M., "Developing and validating an instrument for measuring user-perceived web quality" 39 (39): 467-476, 2002

      33 Tumball, L., "Developing and protecting profitable customer relationships" 18 (18): 233-238, 1989

      34 Ganesan,S., "Determinants of long-term orientation in buyer-seller relationships" 58 (58): 1-19, 1994

      35 Bendapudi, N., "Customers’ motivations for maintaining relationships with service providers" 73 (73): 15-37, 1997

      36 Shankar, V., "Customer satisfaction and loyalty in online and offline environments" 20 (20): 153-175, 2003

      37 Janda, S., "Customer perceptions of internet retail service quality" 13 (13): 412-431, 2002

      38 Lee, G. G., "Customer perceptions of e-service quality in online shopping" 33 (33): 161-176, 2005

      39 Dick, A. S., "Customer loyalty: Toward an integrated conceptual framework" 22 (22): 99-113, 1994

      40 Weiss, A. M., "Converting from independent to employee salesforces: The role of perceived switching costs" 29 (29): 101-115, 1992

      41 Engel, J. F., "Consumer Behavior,New" Dreyden Press 1993

      42 Churchill(Jr), G. A., "An investigation into the determinants of customer satisfaction" 19 (19): 491-504, 1982

      43 Barnes, S. J., "An evaluation of cyber-bookshops:The WebQual method" 6 (6): 11-30, 2001

      44 Spreng, R. A., "An empirical examination of a model of perceived service quality and satisfaction" 72 (72): 201-214, 1996

      45 Grönroos,C., "A service quality model and its marketing implications" 18 (18): 36-44, 1984

      46 Fornell,C.G., "A national customer satisfaction barometer: The Swedish experience" 56 (56): 6-21, 1992

      47 Parasuraman, A., "A conceptual model of service quality and its implications for future research" 49 (49): 41-50, 1985

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      학술지 이력

      학술지 이력
      연월일 이력구분 이력상세 등재구분
      2026 평가예정 재인증평가 신청대상 (재인증)
      2020-01-01 평가 등재학술지 유지 (재인증) KCI등재
      2017-01-01 평가 등재학술지 유지 (계속평가) KCI등재
      2014-01-14 학술지명변경 외국어명 : Korea Journal of Business Administration -> Korean Journal of Business Administration KCI등재
      2014-01-09 학술지명변경 외국어명 : 미등록 -> Korea Journal of Business Administration KCI등재
      2013-01-01 평가 등재 1차 FAIL (등재유지) KCI등재
      2010-01-01 평가 등재학술지 유지 (등재유지) KCI등재
      2008-01-01 평가 등재학술지 유지 (등재유지) KCI등재
      2005-05-30 학회명변경 영문명 : Daehan Association Of Business Administration Korea (Daba) -> DAEHAN Association of Business Administration, Korea (DABA) KCI등재
      2005-01-01 평가 등재학술지 선정 (등재후보2차) KCI등재
      2004-01-01 평가 등재후보 1차 PASS (등재후보1차) KCI등재후보
      2002-01-01 평가 등재후보학술지 선정 (신규평가) KCI등재후보
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      기준연도 WOS-KCI 통합IF(2년) KCIF(2년) KCIF(3년)
      2016 1.26 1.26 1.44
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