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5 Andereck, Kathleen L., "The Relationship Between Residents’ Attitudes Toward Tourism and Tourism Development Options" 39 (39): 27-36, 2000
6 Cummings, Larry L., "The Organizational Trust Inventory (OTI). Trust in Organizations: Frontiers of Theory and Research" Sage 302-330, 1996
7 Babin, Barry J., "The Effect of Motivation to Process on Consumers'Satisfaction Reactions" 21 (21): 406-411, 1994
8 Garbarino, Ellen, "The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships" 63 (63): 70-87, 1999
9 Morgan, Robert M., "The Commitment-Trust Theory of Relationship Marketing" 58 (58): 20-38, 1994
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