Technology in Healthcare: A Model for Successful Implementations for Leaders.

다국어 초록 (Multilingual Abstract)

Healthcare providers are spending billions of dollars every year on technology that does not improve the business of healthcare. This study indicated that the organizations, their leaders, and associates are often in the dark when it comes to why a specific technology was even being implemented. And, even more alarming, the lack of consensus among leaders on what success (or failure) looks like means there is little way to determine if those billions of dollars being spent is even worth it. This qualitative study sought to understand what contributed to the challenges of technology implementations in healthcare. It also identified what healthcare IT professionals did to overcome their challenges that might help leaders achieve greater success in their future implementations. It discusses the complexities of healthcare, technology implementations, and healthcare technology implementations in the literature review and in the research through 15 interviews with Information Technology professionals. These complexities include the terminology used to described by IT professionals and the business, the lack of well-defined and repeatable processes, the application of change management and project management, resource management, and the criteria for what is considered a successful implementation. This dissertation also discusses the elements of change management and project management and how it is often not present within healthcare technology implementations of large system implementations across many categories of technology. Keywords: Healthcare information technology, healthcare leadership, change management, healthcare costs, project management.