연구논문 / 호텔 총지배인 관리자의 업적평가반응에 관한 실증적 연구 = An Empirical Study on Performance Evaluation Reaction of Hotel General Manager & Manager

다국어 초록 (Multilingual Abstract)

The performance evaluation system should be established as a means of business management t;o make all the employees of a hotel carry out their duty fathfully. This sW dy is sought for knowing how performance evaluation has been done at hotels and how much it has made contribution to the hotel management. The survey was carried aut with questionnaires to general manager and rrmnagers of 60 hotels for finding out the situation of hotel performance evouation. As a result of this survey, the perforneance evaluation verified that it has been done unsatisfactorily. 'Therefore, the improvement of hotel management can not be established. To solve this problem, top managements of hotels should have their interest in the xeerforneance evaluation which is considered as a techr$gt;ique of managerrxent and make the evaluation executed at hotels. The government organization concerned aso should ee intferested in the progress of hotel industry, essential industry to make national wealth. Even though it is very difficult for hotels to have the organization which takes exclusive charge of the performance evaluaticm, General Managers and meenagements of the hotels should do their best to inform the result of performance evaluation to the related departments and employees, and make most of it in the hotel management activities. Hotel top managements and scholars should materialize their roles. Especially they ought to have their interest in introducing new practical management techniques of other developed industries, getting out of limited thinking that hotels have their own c;haracteristics.