지방자치단쳬 민원행정서비스의 질적 제고를 위한 정책 방향 = Developing the Policy Direction toward Qualitative Enhancement of Local Government's Civil Service

다국어 초록 (Multilingual Abstract)

There have been the changes of Civil Affairs Administration after the inauguration of elected governors. The source of reforms in local public service after the election was the initiative of the governors of each local government. Therefore the type of local public services during 1995-1999 can be defined as 'Customer Care', which was characterized by high customer orientation and no shift in the power balance.
As the reforms of the same period have been oriented to the customer as service recipients, the responsiveness of service delivery in local government has been enhanced. But the efficiency and effectiveness has been ignored relatively. The implication of this study is that local governments have to be concerned of the customer as tax payer as well as service recipients when delivering the civil affairs service.

목차 (Table of Contents)

• Ⅰ.서론
• Ⅱ.민원행정 서비스 관련 논의
• 1.민원행정의 개념
• 2.민원행정 서비스의 종류
• 3.민원행정 서비스의 의의
• Ⅲ.민원행정서비스와 평가기준 설정
• 1.행정서비스의 평가기준에 대한 기존연구
• 2.민원행정서비스의 평가 틀 설정
• Ⅳ.민원행정서비스의 평가
• 1.민원행정서비스의 현황
• 2.민원행정서비스에 대한 평가기준의 적용
• 3.평가결과의 종합
• Ⅴ.민원행정서비스의 질적 제고방향
• 1.민원행정서비스의 질적 제고를 위한 제도의 개발방향
• 2.민원행정서비스의 질적 제고를 위한 제도개발시 지원방향
• Ⅵ.결론
• 참고문헌(Reference)