사회복지기관의 생산성 개선: 동인, 과정, 그리고 운영 관리를 위한 시사점 = Productivity Enhancement of Social Welfare Institution: Drivers, Processes, and Implications for Organizational Management

다국어 초록 (Multilingual Abstract)

As new social welfare environments emerge, academia and practitioner`s interest in whether and/or how social welfare institution could achieve productivity enhancement increases. To challenge those questions, literatures of how social welfare center, which is a byword for social welfare institution, create organization-level performance were critically reviewed and system perspective on interdependences between resources, capabilities, and organizational processes was invoked to establish "2-step Performance Model (2PM)" in this paper. The "2PM", which is composed of 7 performance-related factors, could be an alternative conceptual framework for organization-level productivity enhancement of social welfare institutions. Most of all, the "2PM" puts emphasis on step-by-step approach as follows. At first, beneficiary`s satisfaction, that is, a typical organization-level performance of social welfare institution, could be primarily determined by quality of social welfare programs. Secondly, the quality of those programs could be determined by the complex interactions between 5 factors like mission/vision/strategy, management systems, facilities and resources, organizational culture, and personnel in social welfare institution. In conclusion, some implications induced from "2PM" were proposed for advanced organizational management of social welfare institution.

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