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1 김용연, "정보시스템 수용 후 사용상황에서 사용자 평가에 관한 연구" 서울대학교 대학원 2007
2 Hsu, C. L., "Why do people play on-line games? An extended TAM with social influences and flow experience" 41 (41): 853-868, 2004
3 Bhattacherjee, A., "Understanding information systems continuance: an expectation- confirmation model" 25 (25): 351-370, 2001
4 Liao, C., "Theory of planning behavior (TPB) and customer satisfaction in the continued use of e-service: An integrated model" 23 (23): 2804-2822, 2007
5 McKinny, V., "The measurement of web-customer satisfaction: An expectation and disconfirmation approach" 13 (13): 296-315, 2002
6 Parasuraman, A., "SERVQUAL: A Multiple-Item Scale For Measuring Consumer Perceptions of Service Quality" 64 (64): 12-40, 1988
7 Davis, F. D., "Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology" 13 (13): 319-340, 1989
8 Novak, T. P., "Measuring the Customer Experience in Online Environments: A Structural Modeling Approach" 19 (19): 22-44, 2000
9 Lin, C. S., "Integrating perceived playfulness into expectation-confirmation model for web portal context" 42 (42): 683-693, 2005
10 DeLone, W., "Information system success: The quest for the dependent variable" 3 (3): 60-95, 1992
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18 Parasuraman, A., "A Conceptual Model of Service Quality and Its Implications for Future Research" 49 (49): 41-50, 1985