In order to provide targeted ma,nagement reference suggestions for improving the doctor-patient relationship and promoting harmonious development, we investigated the current stressors level and empathy level of medical staff, and used it to analyze t...
In order to provide targeted ma,nagement reference suggestions for improving the doctor-patient relationship and promoting harmonious development, we investigated the current stressors level and empathy level of medical staff, and used it to analyze the impact of the stressors level of medical staff on their empathy level. We analyzed the impact of medical staff's stressors on their empathy level, and improved their clinical empathy level through targeted reduction of medical staff's work stress. We used the Clinician Occupational Stress Scale and the Jefferson Empathy Scale, Health Professions Version to administer the questionnaire to 459 medical professionals. (1) The medical staff's work stressor score was 102.97 with a standard deviation of 22.43 and their empathy level score was 79.65 with a standard deviation of 25.86. The results of correlation analysis showed a negative correlation between medical staff stressors and their empathy level. (2)Regression analysis showed that medical staff's work stressors had a significant negative effect on their level of empathy with a regression coefficient of -0.318.The work stress score explained 7.4% of their level of empathy. (3)Among the dimensions of the Job Stressor Scale, the external environment dimension score was 2.85 with a standard deviation of 0.93, and the occupational interest dimension score was 2.42 with a standard deviation of 0.78. The results of the stepwise regression analysis showed that the medical staff's external environment stress and occupational stress had a significant negative effect on their empathy level scores (B1=-0.176, B2=-0.330, p<0.01). The higher the work stressors score, the lower the empathy level of medical staff. Appropriately reducing medical staff's external environmental stressors and occupational interest stressors can enhance their clinical empathy level.