A Study of the Effect of Exhibition Employee’s Cultural Intelligence on Performance and Organization Loyalty

다국어 초록 (Multilingual Abstract)

This study focused on exhibition employee’s plural dimensions of cultural intelligence and its effect on different types of performance and their loyalty to their organization in South Korea. The objectives were to identify each key dimension of cultural intelligence and its effects on exhibition employee performance and organizational loyalty. The study sample constituted of 237 exhibition employees present in international exhibitions in Seoul and its surroundings. The findings showed significant results for most of the dimensions of cultural intelligence on practical performance and partial significance on the. Additionally, results demonstrated a strong correlation between performance and loyalty. The results of the study provided new insights regarding cultural intelligence as an important factor for the performance of exhibition employees and underlined the importance of further research on cultural intelligence in the MICE industry.

참고문헌 (Reference)

1 Martensen, A., "Using employee satisfaction measurement to improve people management : an adaptation of Kano’s quality types" 2 (2): 949-957, 2001

2 Whitaker, B. L., "Using a cultural intelligence assessment to teach global leadership" 16 (16): 169-, 2017

3 Wang, C. X., "The servant leadership scale design and inspection in chinese enterprise" 3 : 94-103, 2009

4 Bloemer, J., "The role of employee relationship proneness in creating employee loyalty" 24 (24): 252-264, 2006

5 Soler, C. H., "The relationship of organizational structure and job characteristics to teacher’s job satisfaction and commitment" 60 : 42-73, 1998

6 Vong, L. T. N., "The mediating effect of work–family conflict in the relationship between job stress and intent to stay : The case of tourism and hospitality workers in Macau" 16 (16): 39-55, 2017

7 Lam, R., "The impacts of cultural and emotional intelligence on hotel guest satisfaction : Asian and non-Asian perceptions of staffcapabilities" 17 (17): 455-477, 2021

8 Rockstuhl, T., "Supervisor assessment of international military officer potential: Differential effects of cultural intelligence and cultural capital" 2014

9 Elenkov, D. S., "Senior expatriate leadership's effects on innovation and the role of cultural intelligence" 44 : 357-369, 2009

10 Welch, M, "Rethinking internal communication : a stakeholder approach" 12 (12): 177-196, 2007

11 O’Neil, H. E., "Reliability and validity of a state metacognitive inventory : Potential for alternative assessment" 89 : 234-245, 1996

12 Koss-Feder, L., "Profits from loyalty" 152 (152): 122H-, 1998

13 Fletcher, C., "Performance management, job satisfaction and organizational commitment1" 7 (7): 169-179, 1996

14 Fenich, G. G., "Meetings, Expositions, Events, and Conventions: An Introduction to the Industry" Pearson Prentice Hall 2008

15 Li, L. -Y., "Marketing resources and performance of exhibitor firms in trade shows : A contingent resource perspective" 36 : 360-370, 2007

16 Huff, K. C., "Language, cultural intelligence and expatriate success" 36 : 596-612, 2013

17 Khuong, M., "Influence of work-related stress on employee motivation, job satisfaction and employee loyalty in hospitality industry" 10 (10): 3279-3290, 2020

18 Mor, S., "Identifying and training adaptive cross-cultural management skills : The crucial role of cultural metacognition" 12 (12): 453-475, 2013

19 Tay C., "Handbook of cultural intelligence" M. E. Sharpe 126-144, 2008

20 Harris, J., "Finding & keeping great employees" AMACOM 1999

21 Wang, M., "Exploring the MICE industry career path" 30 (30): 2308-2326, 2018

22 Wan, H. L, "Employee Loyalty at the Workplace : The Impact of Japanese Style of Human Resource Management" 3 (3): 1-17, 2012

23 Dutta, T., "Employee Loyalty : Measurement and Validation" 0972150921990809-, 2021

24 Turkyilmaz, A., "Empirical study of public sector employee loyalty and satisfaction" 11 (11): 675-696, 2011

25 Thomas, D. C., "Cultivating your cultural intelligence" 48 (48): 30-33, 2004

26 Tian, K., "Cross-cultural issues in marketing communications : An anthropological perspective of international business" 2 (2): 110-126, 2011

27 Jenifer, R. D., "Cross-cultural communication barriers in the workplace" 6 (6): 348-351, 2015

28 Isler, T., "Convention center performance review" 43 (43): 64-80, 2008

29 Pandey, A., "Contribution of cultural intelligence to adaptive selling and customer-oriented selling of salespeople at international trade shows : does cultural similarity matter?" 13 (13): 79-96, 2019

30 Katsitadze, N., "Contemporary challenges in the development of business (MICE) tourism" Kyiv National Economic University 2018-2212, 2020

31 Viswesvaran, C., "Comparative analysis of the reliability of job performance ratings" 81 (81): 557-, 1996

32 Chua, R. Y., "Collaborating across cultures : Cultural metacognition and affect-based trust in creative collaboration" 118 (118): 116-131, 2012

33 Jung, H. S., "Antecedents and consequences of employees’ job stress in a foodservice industry : Focused on emotional labor and turnover intention" 38 : 84-88, 2014

34 Lee, M. J., "An exploratory study examining the determinants of attendance motivations as perceived by attendees at Hon Kong Exhibitions" 11 (11): 195-208, 2010

35 Sandy Sou, K. I., "An assessment of the human resources challenges of Macao's meeting, incentive, convention, and exhibition(MICE)industry" 14 (14): 244-266, 2015

36 Prabakaran, J., "A study on workers reward system in banking sector" 16 (16): 3-25, 2014

37 Johnston, M. W., "A longitudinal assessment of the impact of selected organizational influences on salespeople's organizational commitment during early employment" 27 (27): 333-344, 1990