공공부문 교대근무자의 직무스트레스 인식에 관한 연구 - 관세청 근무자의 인식을 중심으로 - = A Study on the Perception of Job Stress among the Shift Workers in the Public Sector - Focused on the Perceptions of Korean Customs Service Workers

다국어 초록 (Multilingual Abstract)

The study was intended to make a suggestion by understanding the overall job stress perceptions of Korea Customs Service employees and by understanding the work stresses recognized by shift workers among them. Job stress is a negative influence on task performance. Therefore we were intended to increase efficiency by identifying job stress.
The analysis showed that the level of task stress was not high overall, but the level of responsibility for the job stress was relative to the shift workers due to their responsibility for people, excessive volume of quantitative and qualitative role, and higher career development factors. In addition, it was found that the satisfaction level of the current work system was the lowest, while the necessity for improvement of the work system was the highest in proportion.
The shift employees of the korea customs service are more satisfied and able to work for the government as they directly perform duties directly related to the people's safety by monitoring dangerous goods in the airport and seaport. This requires improving the shift service system in such a direction that adequate working hours can be provided, creating a satisfactory working environment.