The potential contribution of quality circles (QCs) to improving company productivity has attracted worldwide interest and research. This article reviews exiting empirical evidence on the contribution of QCs to productivity. It concludes that, althoug...
The potential contribution of quality circles (QCs) to improving company productivity has attracted worldwide interest and research. This article reviews exiting empirical evidence on the contribution of QCs to productivity. It concludes that, although evidence on this contribution is equivocal, QCs may enhance the quality of working life (QWL), job environment, the motivational potential of the job satisfaction. These four variables are important for productivity.