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2 "The relationship among food consumption-related service quality, perceived value, satisfaction, and behavioral intentions" 30 (30): 257-276, 2006
3 "The effects of service context factors on service quality, service value, customer satisfaction and repurchase intention" 8 (8): 79-110, 2007
4 "The effects of perceived justice on satisfaction and behavioral intentions" 29 (29): 109-124, 2001
5 "The effects of international convention attendee's perceptions of service quality, service value and customer satisfaction on consumer behavioral intentions" 21 (21): 129-145, 2006
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10 "Removing the contextual lens: a multinational, multi-setting comparison of service evaluation models" 81 (81): 215-230, 2005
1 "The role of perceived risk in the quality-value relationship" 75 (75): 77-105, 1999
2 "The relationship among food consumption-related service quality, perceived value, satisfaction, and behavioral intentions" 30 (30): 257-276, 2006
3 "The effects of service context factors on service quality, service value, customer satisfaction and repurchase intention" 8 (8): 79-110, 2007
4 "The effects of perceived justice on satisfaction and behavioral intentions" 29 (29): 109-124, 2001
5 "The effects of international convention attendee's perceptions of service quality, service value and customer satisfaction on consumer behavioral intentions" 21 (21): 129-145, 2006
6 "The behavioral consequences of service quality" 60 (60): 31-46, 1996
7 "Service quality, customer satisfaction and behavior intentions" 4 : 50-4 60, 2002
8 "Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study" 51 : 53-60, 2001
9 "Return on quality (ROQ): making service quality financially accountable" 59 : 58-70, 1995
10 "Removing the contextual lens: a multinational, multi-setting comparison of service evaluation models" 81 (81): 215-230, 2005
11 "Reflections on gaining competitive advantage through customer value" 25 (25): 154-161, 1997
12 "Perceived service quality as a customer-focused performance measure an empirical examination of organizational barriers using and extended service quality model" 335-364, 1991
13 "Perceived appropriateness and its effect on quality, affect and behavior" 11 : 287-298, 2004
14 "Neuroticism and the psychosomatic model of workplace bullying" 21 (21): 73-88, 2006
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16 "Modeling consumer satisfaction and word-of-mouth: restaurant patronage in Korea" 19 : 133-139, 2005
17 "Measuring customer satisfaction in the fast food industry: a cross-national approach" 18 (18): 371-383, 2004
18 "Market orientation, service quality and business profitability: a conceptual model and empirical evidence" 12 (12): 246-264, 1998
19 "Managing behavioral intentions in diverse cultural environments" 7 : 129-149, 2001
20 "Diners' perceptions of quality, value, and satisfaction" 41 (41): 58-66, 2000
21 "Customer-perceived value in industrial contexts" 15 (15): 122-140, 2000
22 "Customer value, satisfaction, loyalty, and switching costs: An illustration from a business-to-business service context" 32 (32): 293-311, 2004
23 "Customer perceived value in banking services" 25 (25): 266-283, 2006
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25 "Customer loyalty and complex services" 9 (9): 7-23, 1998
26 "Assessing the validity of IS success models: an empirical test and theoretical analysis" 13 (13): 50-69, 2002
27 "Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentional in service environments" 76 : 193-218, 2000
28 "An influence of private brand's perceived cues on it's proneness" 6 (6): 19-40, 2002
29 "An exploratory study of service value in the USA and Ecuador" 10 (10): 469-486, 1999
30 "A study of factors influencing on consumer-to-consumer communication on online shopping environment" 10 (10): 49- 74, 2005
31 "A service perspective on modelling intentions of on-line purchasing" 20 (20): 459-470, 2006
32 "A multistage model of customers' assessment of service quality and value" 375-384, 1991
33 "A cross-sectional test of the effect and conceptualization of service value" 11 (11): 375-391, 1997