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      팬데믹 시대 위험지각에 따른 뷰티샵의 소비지향 수준 및 행동의도와 뷰티 서비스 산업의 활성화 방안 = The Consumption Orientation Level and Behavioral Intention of Beauty Shop According to the Pandemic Era Risk Perception and the Measures for Vitalizing the Service Industry

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      https://www.riss.kr/link?id=A108812379

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      다국어 초록 (Multilingual Abstract)

      The ultimate purpose of this study is to present the differentiated strategies of the beauty service industry by drawing the vitalization measures for its new operation and development into the high-value added industry in the changed time flow of the pandemic era. Total 756 questionnaires were used for the final analysis. The collected data was analyzed by using the SPSS 22.0 Statistical Program and AMOS 22.0 Statistical Program. First, the risk perception had significant effects on consumption orientation. Second, the direct effects of risk perception on behavioral intention were not statistically significant while there were indirect effects of mediating the consumption orientation. Third, the direct effects of risk perception on selection attributes were not statistically significant while there were indirect effects of mediating the consumption orientation. Fourth, the consumption orientation had significant effects on behavioral intention.
      Fifth, the consumption orientation had significant effects on selection attributes. Sixth, the behavioral intention had significant effects on selection attributes.
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      The ultimate purpose of this study is to present the differentiated strategies of the beauty service industry by drawing the vitalization measures for its new operation and development into the high-value added industry in the changed time flow of the...

      The ultimate purpose of this study is to present the differentiated strategies of the beauty service industry by drawing the vitalization measures for its new operation and development into the high-value added industry in the changed time flow of the pandemic era. Total 756 questionnaires were used for the final analysis. The collected data was analyzed by using the SPSS 22.0 Statistical Program and AMOS 22.0 Statistical Program. First, the risk perception had significant effects on consumption orientation. Second, the direct effects of risk perception on behavioral intention were not statistically significant while there were indirect effects of mediating the consumption orientation. Third, the direct effects of risk perception on selection attributes were not statistically significant while there were indirect effects of mediating the consumption orientation. Fourth, the consumption orientation had significant effects on behavioral intention.
      Fifth, the consumption orientation had significant effects on selection attributes. Sixth, the behavioral intention had significant effects on selection attributes.

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      참고문헌 (Reference)

      1 이미혜, "패밀리 레스토랑 이벤트에 대한 고객가치, 고객만족, 관계지속의도간의 영향연구" 대한관광경영학회 24 (24): 21-43, 2009

      2 이정학 ; 고세진 ; 이지혜 ; 김민준, "코로나19 위험지각에 따른 스포츠센터 소비자의 의사결정과정 : 확장된 목표지향적 행동모형을 적용하여" 국민체육진흥공단 한국스포츠정책과학원 33 (33): 96-110, 2022

      3 전익기, "스포츠센터 서비스스케이프가 이미지, 고객만족, 행동의도에 미치는 영향" 한국사회체육학회 (37) : 437-450, 2009

      4 김영리 ; 한승희, "사회적 배제 경험이 타인과 동일한 제품을 소비하는 상황에 대한 소비자의 반응에 미치는 영향" 한국소비자·광고심리학회 15 (15): 555-575, 2014

      5 강성호 ; 이한근 ; 김민성 ; 허원무, "고객 무례 경험이 판매원의 교차판매행동에 미치는 영향 : 직무관련 자기 효능감과 고객지향성의 매개효과를 중심으로" 한국마케팅관리학회 23 (23): 45-65, 2018

      6 Sweeney, J. C., "The role of perceived risk in the quality-value relationship: A study in a retail environment" 75 (75): 77-105, 1999

      7 Kim, Y. K., "The relationship among Motive of Visitation, Image of Tourism, Satisfaction, Behavioral Intentions of Visitor Taekeondo festival" Kyung Hee University 2009

      8 Kang, S. B., "The impact of entrepreneurship and social responsibility on entrepreneurial performance of small and medium enterprise managers in the circumstances of pandamic" Pusan National University 2021

      9 Kim, J. I., "The effect of selection attribute of shared accommodation using big data on satisfaction and behavior intention :focusing on the cultural adaptation regulatory effects" National University 2017

      10 Jung, J. H., "The Relationship of Japanese Culinary Destination on Perceived risk, Food Image and Behavioral Intention" Sejong University 2019

      1 이미혜, "패밀리 레스토랑 이벤트에 대한 고객가치, 고객만족, 관계지속의도간의 영향연구" 대한관광경영학회 24 (24): 21-43, 2009

      2 이정학 ; 고세진 ; 이지혜 ; 김민준, "코로나19 위험지각에 따른 스포츠센터 소비자의 의사결정과정 : 확장된 목표지향적 행동모형을 적용하여" 국민체육진흥공단 한국스포츠정책과학원 33 (33): 96-110, 2022

      3 전익기, "스포츠센터 서비스스케이프가 이미지, 고객만족, 행동의도에 미치는 영향" 한국사회체육학회 (37) : 437-450, 2009

      4 김영리 ; 한승희, "사회적 배제 경험이 타인과 동일한 제품을 소비하는 상황에 대한 소비자의 반응에 미치는 영향" 한국소비자·광고심리학회 15 (15): 555-575, 2014

      5 강성호 ; 이한근 ; 김민성 ; 허원무, "고객 무례 경험이 판매원의 교차판매행동에 미치는 영향 : 직무관련 자기 효능감과 고객지향성의 매개효과를 중심으로" 한국마케팅관리학회 23 (23): 45-65, 2018

      6 Sweeney, J. C., "The role of perceived risk in the quality-value relationship: A study in a retail environment" 75 (75): 77-105, 1999

      7 Kim, Y. K., "The relationship among Motive of Visitation, Image of Tourism, Satisfaction, Behavioral Intentions of Visitor Taekeondo festival" Kyung Hee University 2009

      8 Kang, S. B., "The impact of entrepreneurship and social responsibility on entrepreneurial performance of small and medium enterprise managers in the circumstances of pandamic" Pusan National University 2021

      9 Kim, J. I., "The effect of selection attribute of shared accommodation using big data on satisfaction and behavior intention :focusing on the cultural adaptation regulatory effects" National University 2017

      10 Jung, J. H., "The Relationship of Japanese Culinary Destination on Perceived risk, Food Image and Behavioral Intention" Sejong University 2019

      11 Lee, H. N, "The Influence of Social Risks on the Consumer Sentiment of Skincare Shop Customers" Konkuk University 2021

      12 Lee, K. M., "The Effects of Tourists’ Perception of Infectious Diseases on Perceived Risk, Perceived Value, Tourism Attitude, and Tourism Intention" Paichai University 2021

      13 Park, K. A., "The Effects of Active Senior Consumption Orientation on the Intention of Cosmeceutical Purchasing" Daejeon University 2021

      14 Li, X., "The Effect of Exhibition Visitor’s Perceived risk on Risk-reduction Strategies and Behavior Intention during COVID-19" Kyung Hee University 2021

      15 Jin, Y. J., "The Effect of Consumer Orientation and Participation on Satisfaction and WOM in Hair Salon" SeoKyeong University 2021

      16 Choi, J. H., "Impacts of Airlines’ Physical Environment, SelectionAttributes and Corporate Social Responsibility on Consumption Values and Loyalty" Kyung Hee University 2019

      17 Moon, S. J., "Effectiveness Verification of Untact Dance/Movement Psychotherapy for Emotional Support of Children in a Pandemic Situation" Seoul Women’s University 2022

      18 Eugene, W. A., "Customer satisfaction, market share, and profitability: Findings from Sweden" 58 (58): 53-66, 1994

      19 신민경 ; 정순희, "CVR 평가 및 AHP 분석을 이용한 정부정책의 소비자지향성 평가지표 개발" 한국소비자학회 23 (23): 67-95, 2012

      20 Muslim, A., "An examination of the relationships between physical environment, perceived value, image and behavioural Intentions: A SEM approach towards Malaysian resort hotels" 27 (27): 9-26, 2013

      21 McDougall, G. H., "A revised view of service quality dimensions: An empirical investigation" 11 (11): 189-210, 1995

      22 Lee, J. H., "A Study on the Moderating Effect of Innovation Resistance for Customer Royalty of Untact Fashion Performances" Hanyang University 2021

      23 Park, Y. R., "A Study on the Influences of Convenience and Value Consumption of Beauty Service on Customor Satisfaction and Behavioral Intention" SungKyul University 2020

      24 Jung, H. L., "A Study on Selection Attributes and Risk Perception of Low-cost Carriers Influencing the Recommendation Intention" Sejong University 2011

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