신제품 개발을 위한 공급자 통합에 관한 연구: 영업사원의 조정 및 규제 행동의 관점으로 = Peeking Inside The Black-box of Supplier Integration for New Product Development: Salespersons’ Coordinating and Regulating Behaviors

다국어 초록 (Multilingual Abstract)

Purpose: This study investigates how the salespersons behave in coordinating the multiple communication
channels during supplier integration (SI) for new product development (NPD), especially when their engineers
directly collaborate with the buyer.
Methods: This study conducted a qualitative study to explore the dynamics of the supplier’s salespersons
during SI for NPD. With the support of a consumer goods manufacturer (focal firm) in South Korea, we interviewed
several managers, including purchasing and engineering, from the focal firm and salespersons from
eight tier-1 suppliers of the focal firm.
Results: The results found that the supplier’s salespersons show two different behaviors toward managing
and controlling the collaboration between their engineers and the buyer: (1) Process regulating behaviors
that control the flows of information or communication between the engineers and the buyer, and (2) knowledge
regulating behaviors that directly and indirectly support the engineers to be equipped with accurate and complete
knowledge so that they can share the right knowledge with the buyer.
Conclusion: This study contributes to academia and practitioners as follows. To academia, this study fill the
gap in the literature by introducing the distinct behaviors of the supplier’s salesperson in SI for NPD. To
practitioner, in addition, our findings present coordination mechanisms to manage and control multiple communications
within an inter-organizational collaboration.

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