공동주택 재난 회복력 향상을 위한 화재 안전 교육 서비스 디자인 = Service Design of Fire Safety Education for Increasing Disaster Resilience to Apartment

다국어 초록 (Multilingual Abstract)

(Background and Purpose) The importance of disaster safety education has been established due to a number of small accidents that have recently occurred in the living environment. The 2014 Sewol ferry incident and the 2017 Pohang earthquake indicated the people's ability to respond to disasters. These have created an opportunity to change the overall disaster safety education system. This study attempts to improve people's disaster resilience to deal with apartment fires that occur every year due to various causes. This study, through a fire safety education service toolkit, has collated the opinion of residents to recommend the direction of effective fire safety education for apartments. (Method) Through theoretical considerations and case studies, first, the relationship between disaster resilience in apartments and the current status of fire safety education is investigated. Second, to understand the current status of fire safety education and collate residents' opinions, a stakeholder map for resident education, a map of touch points and customer journeys, information cards, and a fire safety education toolkit, have been developed using service design methodology. Third, fire safety education was conducted to collect residents' opinions on fires in apartments using the designed tool kits. Based on this, the current status of fire safety education in apartments has been determined and the direction of disaster safety education for residents has been suggested to improve disaster resilience. (Results) The results of the survey on residents' opinions are summarized as follows. To improve the disaster resilience of old apartments, firefighting facilities should be installed to create a physically safe space. Additionally, information on firefighting facilities in each space should be shared with residents. In the event of a fire, to enable the residents to use the facilities in each space to evacuate safely, the fire safety information of the current house must be clearly delivered. Furthermore, continuous experiential education focusing on the residents of apartments should be conducted to improve the use of firefighting facilities and equipment, and enhance physical response capabilities. (Conclusions) To ensure effective multi-family fire safety education services, continuous education according to the characteristics of residents must be provided. For this purpose, safety education should be continuously conducted by linking it with existing public education subjects. It is important to link this education with local programs to ensure that it is not only provided by specialized educational institutions but allows children, parents, and neighbors to participate together after school.

참고문헌 (Reference)

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