간호사의 조직시민행동에 관한 구조모형 = (A) study on structural modeling of organizational citizenship behaviors for nurses

다국어 초록 (Multilingual Abstract)

In today, clients greatly have expectations of service quality as a means to increase their awareness of rights and knowledge of health. Nursing service quality plays an important role of organizational effectiveness. Voluntary and active organizational citizenship behaviors of nurses are therefore needed in clinical practice.
The purpose of this study was to examine the causal relationship among organizational citizenship behavior, transformational Leadership, Organizational Justice, Job Satisfaction, and Organizational Commitment.
The subjects consisted of 310 registered nurses who had over six- month-experience in the same department at university hospitals in Seoul and Kyunggido. Survey data were collected from February 9 to February 27, 2009. The data were analyzed by discrpitive statistics, Cronbach's α using SPSS WIN 15.0 program and confirmatory factors, the development of Measurement Model and Structural Model were analyzed by using AMOS 16.0 program.
The result of structural model accepted construct reliability, convergent validity and discriminent validity. Fit measures of the structural model evaluated the data (χ2/df=143.810/67, p=.000, CMIN/df=2.146, RMSEA=.061, RMR=.019, GFI=.938, AGFI=.903, NFI=.922, CFI=.956)
The squared multiple correlations(R2) indicated that modified model explains 47.1% for organizational justice, 34.7% job satisfaction, 76.5% organizational commitment, and 77.2% organizational citizenship behavior of the variance. Five of the ten hypotheses were statistically supportive.
Detailed results were as follows;
1) Transformational leadership had a strongly direct effect on organizational justice.
2) Transformational leadership had an indirect effect on job satisfaction and organizational justice had a direct effect on job satisfaction.
3) Transformational leadership had an indirect effect on organizational commitment, organizational justice had both a direct and an indirect effect on organizational
commitment and job satisfaction had a direct effect on organizational commitment.
4) Transformational leadership, organizational justice and job satisfaction had an indirect effect on organizational citizenship behavior and organizational commitment had only a direct effect on organizational citizenship behavior.

In conclusion, transformational leadership behavior makes an important contribution to inducing and maintaining an organizational citizenship behavior of nurses. Establishment of organizational justice in nursing department affects both job satisfaction and organizational commitment for nurses to achieve organizational citizenship behavior. The implication of these findings may lead to a strategy for the adoption of organizational citizenship behaviors of nurses and efficient management of human resources.

Key word : organizational citizenship behavior, transformational leadership, organizational justice, job satisfaction,
organizational commitment

목차 (Table of Contents)

• I. 서론 1
• 1. 연구의 필요성 1
• 2. 연구의 목적 4
• 3. 용어의 정의 5
• II. 이론적 배경 8
• 1. 변혁적 리더십 8
• 2. 조직공정성 14
• 3. 직무만족 17
• 4. 조직몰입 20
• 5. 조직시민행동 22
• III. 이론적 틀 27
• 1. 연구의 이론적 틀 27
• 2. 가설적모형 28
• 3. 연구가설 29
• IV. 연구방법 30
• 1. 연구설계 30
• 2. 연구대상 및 표집방법 30
• 3. 연구도구 31
• 4. 자료분석 방법 35
• V. 연구결과 36
• 1. 연구대상자의 일반적 특성 36
• 2. 측정모형개발 38
• 3. 구조모형개발 42
• 4. 경로효과분석 44
• 5. 가설 검증 46
• VI. 논의 47
• 1. 효과분석 결과 47
• 2. 연구의 의의 52
• VII. 결론 및 제언 53
• 참고문헌 56
• Abstract 72
• 부록 75
• I. 1차 요인분석 결과 75
• II. 설문지 78