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      대형 유통업체 윤리적 리더십의 선행변수에 관한 연구 = 할인점과 공급업체 간 관계를 중심으로

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      https://www.riss.kr/link?id=A60225898

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      국문 초록 (Abstract)

      본 연구는 최근 인사조직 분야에서 집중적인 조명을 받고 있는 윤리적 리더십을 유통경로 연구에 적용함으로써, 그 동안 그 중요성에 비해 덜 조명되었던 유통경로 내 조직 간 리더십에 대...

      본 연구는 최근 인사조직 분야에서 집중적인 조명을 받고 있는 윤리적 리더십을 유통경로 연구에 적용함으로써, 그 동안 그 중요성에 비해 덜 조명되었던 유통경로 내 조직 간 리더십에 대한 이해를 증진시키고자 한다.
      특히, 본 연구는 비교적 최근 밝혀지기 시작한 윤리적 리더십의 선행변수에 초점을 맞춤으로 유통경로의 구성원 간 관계에서 윤리적 리더십이 형성되기 위해서는 어떻게 해야 하는 지를 규명하고자 한다.
      이를 위해 본 연구는 조직의 성격특성과 관계유지전략이라는 두 가지 이론적 차원의 변수들과 실무자들과의 심층면접을 통해 중요하게 언급된 공급업체 관리활동 변수들을 실증하였다. 국내 6대 할인점에 상품을 공급하는 공급업체 295개 사의 납품 담당자를 대상으로 설문조사를 실시하였고, PLS(Partial Least Square) 구조모형 분석을 통해 분석한 결과, 대형 할인점의 조직특성 중 양심이, 관계유지 전략 중 개방전략, 갈등관리전략, 사회망전략이, 공급업체 관리활동 중 교육훈련과 공정한 보상이 대형 할인점의 윤리적 리더십을 강화하는 것으로 나타났다.
      반면, 대형 할인점의 정서적 불안정은 윤리적 리더십을 약화시켰고, 친절성과 보장전략, 조직간 커뮤니케이션은 윤리적 리더십에 유의적인 영향을 미치지 않았다.

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      목차 (Table of Contents)

      • Ⅰ. 서론
      • Ⅱ. 이론적 배경
      • Ⅲ. 가설수립 및 연구모형 설정
      • Ⅳ. 연구방법
      • Ⅴ. 실증분석
      • Ⅰ. 서론
      • Ⅱ. 이론적 배경
      • Ⅲ. 가설수립 및 연구모형 설정
      • Ⅳ. 연구방법
      • Ⅴ. 실증분석
      • Ⅵ. 결론
      • 참고문헌
      • 부록 : 측정문항
      • Abstract
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      참고문헌 (Reference)

      1 김상덕, "힘의 불균형과 상호의존성이 제조업체의 소매업체에 대한 영향전략에 미치는 영향-관계기간의 조절효과를 중심으로" 한국마케팅관리학회 11 (11): 21-37, 2006

      2 한겨레21, "정부와 대기업의 상생 겉핥기, 제841호"

      3 "세계백화점 홈페이지"

      4 이코노미스트, "대기업, 말로만 윤리경영, 그래서 욕먹는다. -신세계 구학서 회장 인터뷰"

      5 Morreale, Sherwyn P., "Why Communication is Important : A Rationale for the Centrality of the Study of Communication" 29 (29): 1-25, 2000

      6 Weigel, Daniel J., "Using Paired Data to Test Models of Relational Maintenance and Marital Quality" 16 (16): 175-191, 1999

      7 Lim, Beng-chong, "Transformational Leadership : Relations to the Five-factor Model and Team Performance in Typical and Maximum Contexts" 89 (89): 610-621, 2004

      8 Zaccaro, Stephen J., "Trait-based Perspectives of Leadership" 62 (62): 6-16, 2007

      9 Dension, Daniel R., "Toward a Theory of Organizational Culture and Effectiveness" 6 (6): 204-223, 1995

      10 Neubert, Mitchell J., "The Virtuous Influence of Ethical Leadership Behavior : Evidence From the Field" 90 (90): 157-170, 2009

      1 김상덕, "힘의 불균형과 상호의존성이 제조업체의 소매업체에 대한 영향전략에 미치는 영향-관계기간의 조절효과를 중심으로" 한국마케팅관리학회 11 (11): 21-37, 2006

      2 한겨레21, "정부와 대기업의 상생 겉핥기, 제841호"

      3 "세계백화점 홈페이지"

      4 이코노미스트, "대기업, 말로만 윤리경영, 그래서 욕먹는다. -신세계 구학서 회장 인터뷰"

      5 Morreale, Sherwyn P., "Why Communication is Important : A Rationale for the Centrality of the Study of Communication" 29 (29): 1-25, 2000

      6 Weigel, Daniel J., "Using Paired Data to Test Models of Relational Maintenance and Marital Quality" 16 (16): 175-191, 1999

      7 Lim, Beng-chong, "Transformational Leadership : Relations to the Five-factor Model and Team Performance in Typical and Maximum Contexts" 89 (89): 610-621, 2004

      8 Zaccaro, Stephen J., "Trait-based Perspectives of Leadership" 62 (62): 6-16, 2007

      9 Dension, Daniel R., "Toward a Theory of Organizational Culture and Effectiveness" 6 (6): 204-223, 1995

      10 Neubert, Mitchell J., "The Virtuous Influence of Ethical Leadership Behavior : Evidence From the Field" 90 (90): 157-170, 2009

      11 Balkundi, Prasad, "The Ties That Lead : A Social Network Approach to Leadership" 16 : 941-961, 2005

      12 Achrol, Ravi S., "The Structure of Reseller Goals and Performance in Marketing Channels" 31 (31): 146-163, 2003

      13 Anderson, Erin, "The Role of Pledges to Build and Sustain Distribution Channels" 29 (29): 18-34, 1992

      14 Hart, Christopher W., "The Profitable Art of Service Recovery" 68 (68): 148-156, 1990

      15 Madlock, Paul E., "The Influence of Relational Maintenance Strategies among Coworkers" 49 (49): 21-47, 2012

      16 Bass, Bernard M., "The Implications of Transactional and Transformational Leadership for Individual, Team, and Organizational Development" 4 : 231-272, 1990

      17 Zhu, Weichun, "The Impact of Ethical Leadership Behavior on Employee Outcomes : The Roles of Psychological Empowerment and Authenticity" 11 (11): 16-26, 2004

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      19 Ullrich, Johannes, "The Identity-Matching Principle : Corporate and Organizational Identification in a Franchising System" 18 : 29-44, 2007

      20 Shea, Barbara C, "The Effects of Relationship Type, Partner Intent, and Gender on the Selection of Relationship Maintenance Strategies" 53 (53): 354-364, 1986

      21 Henson, Donna F., "The Effects of Loneliness on Relational Maintenance Behaviors : An Attributional Perspective" 21 (21): 411-419, 2004

      22 Brissette, Ian, "The Contribution of Individual Differences in Hostility to the Associations between Daily Interpersonal Conflict, Affect, and Sleep" 28 (28): 1,265-1,274, 2002

      23 Morgan, Robert M., "The Commitment-Trust Theory of Relationship Marketing" 58 (58): 20-38, 1994

      24 Barrick, Murray R., "The Big Five Personality Dimensions and Job Performance, A Meta-analysis" 44 (44): 1-26, 1991

      25 Klein, Jill G., "The Animosity Model of Foreign Product Purchase : An Empirical Test in the People's Republic of China" 62 (62): 89-100, 1998

      26 Anderson, James C., "Structural Equation Model in Practice : A Review and Recommended Two-step Approach" 103 (103): 411-423, 1988

      27 Ayres, Joe, "Strategies to Maintain Relationships : Their Identification and Perceived Usage" 31 (31): 62-67, 1983

      28 Bandura, Albert, "Social Foundations of Thought and Action: A Social Cognitive Theory" Prentice Hall 1986

      29 Bandura, Albert, "Self-efficacy : Toward a Unifying Theory of Behavioral Change" 84 (84): 191-215, 1977

      30 Costa, Paul T., "Revised NEO Personality Inventory Professional Manual" Psychological Assessment Resources 1992

      31 Maak, Thomas, "Responsible Leadership in a Stakeholder Society-A Relational Perspective" 66 (66): 99-115, 2006

      32 Bruning, Stephen D, "Relationships between Organizations and Publics : Development of a Multi-dimensional Organization-public Relationship Scale" 25 (25): 157-158, 1999

      33 Canary, Daniel J, "Relational Maintenance Strategies and Equity in Marriage" 59 (59): 243-267, 1992

      34 Tax, Stephen S., "Recovering and Learning From Service Failures" 39 (39): 75-88, 1998

      35 Nunnally, Jum C., "Psychometric Theory, 3rd ed." McGraw Hill 1994

      36 Tobin, Renee M., "Personality, Emotional Experience, and Efforts to Control Emotions" 79 (79): 656-669, 2000

      37 Bono, Joyce E., "Personality and Transformational and Transactional Leadership : A Metaanalysis" 89 (89): 901-910, 2004

      38 Cattell, Raymond B., "Personality and Motivation Structure and Measurement" World Book. Co 1975

      39 Judge, Timothy A., "Personality and Leadership : A Qualitative and Quantitative Review" 87 (87): 765-780, 2002

      40 Digman, John M., "Personality Structure : Emergence of the Five-factor Model" 41 : 417-440, 1990

      41 Noordewier, Thomas G., "Performance Outcomes of Purchasing Arrangements in Industrial Buyer-Vendor Relationships" 54 (54): 80-93, 1990

      42 Saucier, Gerard, "Orthogonal Markers for Orthogonal Factors : The Case of the Big Five" 36 : 1-31, 2002

      43 Kime, Charles H., "Organizational Leadership: Fire Service in the United States" Elsevier Science 2001

      44 이유재, "On the evaluation of structural equation models" Springer New York 16 (16): 74-94, 198803

      45 Trevino, Linda K., "Moral Person and Moral Manager : How Executives Develop a Reputation for Ethical Leadership" 42 (42): 128-142, 2000

      46 Stafford, Laura, "Measuring Routine and Strategic Relational Maintenance : Scale Revision, Sex versus Gender Roles, and the Prediction of Relational Characteristics" 67 (67): 306-323, 2000

      47 Stafford, Laura, "Maintenance Strategies and Romantic Relationship Type, Gender, and Relational Characteristics" 8 (8): 217-242, 1991

      48 Dainton, Marianne, "Maintenance Behaviors, Expectations, and Satisfaction : Linking the Comparison Level to Relational Maintenance" 17 : 827-842, 2000

      49 Haas, Stephen M., "Maintenance Behaviors in Same-sex and Marital Relationships : A Matched Sample Comparison" 5 (5): 43-60, 2005

      50 Canary, Daniel J., "Maintaining Relationships through Strategic and Routine Interaction, In Communication and Relational Maintenance" Academic 6-23, 1994

      51 Wheatley, Margaret J., "Leadership and the New Science: Discovering Order in a Chaotic World" Berrett-Koehler 2001

      52 Hult, G. Tomas M., "Leadership and Relationship Commitment" 29 (29): 111-119, 2000

      53 Bass, Bernard M., "Leadership and Performance beyond Expectations" Free Press 1985

      54 Walumbwa, Fred O., "Leader Personality Traits and Employee Voice Behavior : Mediating Roles of Ethical Leadership and Work Group Psychological Safety" 94 (94): 1,275-1,286, 2009

      55 Barnett, Timothy R., "Justification and Application of Path-Goal Contingency Leadership Theory to Marketing Channel Leadership" 19 (19): 283-292, 1989

      56 Frazier, Gary L., "Interorganizational Exchange Behavior in Channels of Distribution : A Broadened Perspective" 47 (47): 68-78, 1983

      57 Bowen, David E., "Internal Service Recovery : Developing a New Construct" 10 (10): 118-131, 1999

      58 Shiu, Yung-Ming, "Internal Marketing, Organizational Culture, Job Satisfaction, and Organizational Performance in Non-life Insurance" 30 (30): 793-809, 2011

      59 Kelemen, Mihaela, "Internal Marketing : A Qualitative Study of Culture Change in the UK Banking Sector" 23 (23): 745-767, 2007

      60 Mehta, Rajiv, "Impact of Leadership Style on Channel Partner Motivation : An Empirical Test" 7 (7): 121-153, 2000

      61 Mayer, David M., "How Low Does Ethical Leadership Flow? Test of a Trickle-down Model" 108 : 1-13, 2009

      62 Waldron, Vincent R., "Hierarchical Level, Length, and Quality of Supervisory Relationship as Predictors of Subordinates' Use of Maintenance Tactics" 5 (5): 82-89, 1992

      63 Guilford, Joy P., "Factors and Factors of Personality" 82 (82): 802-814, 1975

      64 Oh, Sejo, "External Influences On Channel Relationships : Lessons From A Negotiation Lab" 1 : 187-213, 1992

      65 Armistead, Colin, "Exploring Leadership in Multi-sectoral Partnerships" 3 (3): 211-230, 2007

      66 Toor, Shamas-ur-Rehman, "Ethical Leadership : Examining the Relationships with Full Range Leadership Model, Employee Outcomes, and Organizational Culture" 90 (90): 533-547, 2009

      67 Brown, Michael E., "Ethical Leadership : A Social Learning Perspective for Construct Development and Testing" 97 (97): 117-134, 2005

      68 Brown, Michael E., "Ethical Leadership : A Review and Future Directions" 17 : 595-616, 2006

      69 Thoms, John C., "Ethical Integrity in Leadership and Organizational Moral Culture" 4 (4): 419-442, 2008

      70 Achrol, Ravi S., "Environmental Determinants of Decision-Making Uncertainty in Marketing Channels" 25 (25): 36-50, 1988

      71 Yussen, Steven R., "Effects of Warm and Neutral Models on the Attention of Observational Learners" 20 (20): 66-72, 1975

      72 Berry, Leonard L., "Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success" Free Press 1999

      73 Bexter, Leslie A., "Dialectical Contradictions in Relationship Development" 7 : 69-88, 1990

      74 Dwyer, F. Robert, "Developing Buyer-Seller Relationships" 51 (51): 11-27, 1987

      75 Dinda, K, "Definitions and Theoretical Perspectives on Maintaining Relationships" 10 : 163-173, 1993

      76 Canary, Daniel J., "Current Research Programs on Relational Maintenance Behaviors" 23 : 304-339, 2000

      77 Mischel, Walter, "Convergences and Challenges in the Search for Consistency" 39 (39): 351-364, 1984

      78 Stackman, Richard W., "Context and Sex Effects on Personal Work Networks" 16 (16): 39-64, 1999

      79 Hogan, Joyce, "Conscientiousness and Integrity at Work, In Handbook of Personality Psychology" Academic Press 849-870, 1997

      80 Mohr, Jakki, "Communication Strategies in Marketing Channels : A Theoretical Perspective" 54 (54): 36-51, 1990

      81 Etgar, Michael, "Channel Environment and Channel Leadership" 14 (14): 69-76, 1977

      82 Shackleton, Viv, "Business Leadership" 1995

      83 Price, Retha A., "An Investigation of Path-Goal Leadership Theory in Marketing Channels" 67 (67): 339-361, 1991

      84 Frazier, Gary L., "An Attitude-Behavior Framework for Distribution Channel Management" 49 (49): 38-48, 1985

      85 Jensen-Campbell, Lauri A., "Agreeableness as a Moderator of Interpersonal Conflict" 69 (69): 323-369, 2001

      86 Bell, Robert A., "Affinity-maintenance in Marriage and Its Relationship to Women's Marital Satisfaction" 49 (49): 445-454, 1987

      87 Waldron, Vincent R., "Achieving Communication Goals in Superior-subordinate Relationships : The Multi-functionality of Upward Maintenance Tactics" 58 (58): 289-306, 1991

      88 Barrett, Lisa F., "Accuracy of the Five-factor Model in Predicting Perceptions of Daily Social Interactions" 23 : 1,173-1,187, 1997

      89 Trevino, Linda K., "A Qualitative Investigation of Perceived Executive Ethical Leadership : Perceptions from Inside and Outside the Executive Suite" 56 (56): 5-37, 2003

      90 Falk, R. Frank, "A Primer for Soft Modeling" University of Akron Press 1992

      91 Anderson, James C., "A Model of the Distributor's Perspective of Distributor-Manufacturer Working Relationships" 48 (48): 62-74, 1984

      92 Lord, Robert G., "A Meta-analysis of the Relation between Personality Traits and Leadership Perceptions : An Application of Validity Generalization Procedures" 71 (71): 402-410, 1986

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