MCS의 상호작용적 이용이 절차공정성, 상사신뢰, 그리고 관리적성과에 미치는 영향 = The effects of interactive use of MCS to the perception degree of managers about procedural justice and trust in supervisors and managerial performance

국문 초록 (Abstract)

최근 여러 연구에서 역동적 환경에서 MCS의 상호작용적 이용이 중요함을 강조하고 있다. 그럼에도 불구하고 MCS의 상호작용적 이용이 관리적성과에 미치는 영향에 대한 연구는 거의 진행되지 않았다. MCS와 관련된 선행연구는 대부분 조직수준에서 이루어지고 있는데 이는 연구영역 측면에서 볼 때, 선행연구의 한계에 해당한다. 따라서 본 연구에서는 MCS의 상호작용적 이용이 관리적성과에 미치는 영향을 개인수준에서 분석하였다. 그리고 분석에 있어서 경영학 여러 분야에서 그 중요성이 더 해지고 있는 절차공정성과 상사신뢰를 연구모형에 포함하여 MCS의 상호작용적 이용이 기업의 중간관리자(차장과 부장)들의 인지정도와 개인별 관리적성과에 미치는 영향에 대하여 분석하였다.
본 연구에서는 MCS의 상호작용적 이용, 절차공정성, 상사신뢰, 그리고 관리적성과간의 관계를 분석하고자 선행연구를 바탕으로 가설과 연구모형을 설정하였다. 그리고 이를 검증하기 위하여 SMART PLS(Partial Least Squares)를 이용하였다. 본 연구의 결과, MCS의 상호작용적 이용은 관리적성과에 직접적인 영향을 미치지는 못하나, 절차공정성에 대한 기업의 중간관리자들의 인지를 높이고, 절차공정성은 다시 관리적성과 향상에 영향을 미치는 것으로 나타났다. 그리고 절차공정성은 상사에 대한 신뢰를 향상시키고, 상사신뢰는 관리적성과를 향상시키는 것으로 나타났다.
이 같은 연구결과는 MCS의 상호작용적 이용이 절차공정성과 상사신뢰를 통하여 관리적성과를 향상시킬 수 있음을 보여주는 것뿐만 아니라, 관리적성과의 향상을 위해서는 비금전적이고 장기적인 관점에서 절차공정성과 상사신뢰를 향상시키는 것이 필요하며, 이를 위해서는 MCS의 상호작용적 이용이 필요하다는 것을 시사한다. 그리고 조직수준 뿐만 아니라 개인의 인지적, 행동적 측면에서도 MCS의 상호작용적 이용이 중요함을 보여준다.

다국어 초록 (Multilingual Abstract)

The importance of interactive use of MCS is emphasized in many studies recently. But the study about the effects of interactive use of MCS to managerial performance has rarely processed. Most of prior studies about MCS are examined organizational level by now but it is only a part of field of this study. So I tried to analyze the effects of interactive use of MCS in terms of individual level in this study. And I analyzed the effects of interactive use of MCS that is getting more importance in business administration nowadays to the perception degree of managers(a department manager and an assistant director of the enterprise) about procedural justice and trust in supervisors and managerial performance.
In this study, I set hypothesis and model to analyze the relation between interactive use of MCS, procedural justice, trust in supervisor and managerial performance on the basis prior studies. And to prove it I used SMART PLS(Partial Least Squares). The outcome of this study proved that interactive use of MCS does not effects directly to managerial performance but effects to improve perception degree of middle managers about procedural justice. And then improved perception degree of middle managers about procedural justice effects to managerial performance. Procedural justice improved trust in supervisors and trust in supervisors turned out to elevate managerial performance.
This study shows that interactive use of MCS can improve managerial performance through procedural justice, trust in supervisors. And to progress managerial performance in a long term it is necessary to elevate procedural justice, trust in supervisors. It suggests that interactive use of MCS is important not only in the level of organization but also in the level of members of organization in aspects of perception and behavior.

목차 (Table of Contents)

• 국문초록
• Abstract
• Ⅰ. 서론
• Ⅱ. 이론적 배경과 가설설정
• Ⅲ. 연구설계
• Ⅳ. 실증분석
• Ⅴ. 결론
• 참고문헌

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