Interpersonal Communication: An Analysis from a Point of In-house Communications

다국어 초록 (Multilingual Abstract)

Objectives:In-house communication consists of managerial communication (from a manager to his or her team members) and organizational communication (overall communications within a team, office, or company). This study aims to explain the particularity of office communications from the perspective of in-house communications and focusing on a case of a small office in Japan.
Methods: The case is reviewed and analyzed in terms of communication issues: How the receiver interprets meanings of messages and how the sender understands implications from the receiver. The reasons and backgrounds of communication problems are explained.
Results: Since e-mails as written communication and as a tool used instead of oral communication are widely used at present, the e-mail recipient will need to understand what the sender wants to say by interpreting implications between one word and another or between one sentence and another.
Conclusions ;Communication culture in Japanese society has been regarded as a high-context culture in which non-verbal aspects are more important than verbal ones. Japanese people can thus easily assume and understand what other people want to say even though they use few words. Since e-mails are now often used instead of oral communication, the e-mail recipient will need to understand what the sender wants to say by interpreting implications between one word and another or between one sentence and another. In order to do this, it is important to communicate with each other in person on a regular basis.