Does open government data promote public trust? : the case of ISAF monitoring and evaluation database system in Cambodia

국문 초록 (Abstract)

정보와 통신 기술 (ICT)이 도입된 이래로 여러 국가의 정부는 수많은 자료와 정보를 저장하고 공개하며 시민들과 대중매체가 정보를 수월하게 접하게 하고 정부기관의 활동을 거의 실시간 확인을 할 수 있게 한다. 본 논문은 지방정부 업무수행 성과를 평가한 경험이 있는 ‘사회적 책임 프레임워크 모니터링 및 평가 데이터베이스 시스템 실행 (ISAF MEDS)’ 이용자에게서 추출된 자료를 수집했다. 본 논문 연구결과 지방정부에 대한 신뢰는 (1)정보 정확성이 보급화 된 이후로, (2)정보 자체가 명확히 기재되고 모든 이들이 정보를 이해 할 수 있게 된 이후로, (3)정부 개방 자료가 사용자에게 상당히 유용 한 것으로 받아들여진 이래로 증가했다는 점이 연구조사 결과에 시사되고 있다.

다국어 초록 (Multilingual Abstract)

Information and communication technology has enabled governments to promote public trust by storing and disclosing numerous data and information, allowing citizens and media to easily access information and check on what government agencies are doing almost in real time. This study examines whether transparency of information in open government data and technology acceptance model in Cambodia can promote public trust on local government. This study was collected data from the users of the Implementation of Social Accountability Framework Monitoring and Evaluation Database System (ISAF MEDS) who experienced in accessing local government performance results. The finding of the study suggests that trust in local government has increased since (1) accuracy of information is widely published, (2) the information itself is written clearly and comprehensible for everyone, and (3) the usefulness of the open government data system is greatly accepted by the users.

목차 (Table of Contents)

• Table of Contents i
• Table Lists iii
• Figure Lists iv
• Abstract v
• Chapter 1: Introduction 1
• 1.1. Introduction 1
• 1.2. Research Questions 2
• Chapter 2: E-government in Cambodia 4
• 2.1. Overview of E-government of Cambodia 4
• 2.2. The Evolution of E-government Development in Cambodia 6
• 2.3. What is ISAF? 10
• 2.4. Structure of ISAF 15
• 2.5. ISAF Monitoring and Evaluation Database System (ISAF-MEDS) 17
• Chapter 3: Theoretical Framework and Hypothesis Development 20
• 3.1. Literature Review 20
• 3.2. E-governance, Open Government Data, and Public Trust 21
• 3.2.1. Definitions 21
• 3.2.2. Trust in E-government 24
• 3.2.3. The Relationship Between Open Government Data and Transparency 25
• 3.2.4. The Relationship Between Open Government Data and Technology Acceptance 26
• 3.3. Theoretical Framework 26
• 3.4. Hypotheses Development 27
• 3.4.1. The Relationship Between Transparency and Trust 27
• 3.4.2. The Relationship Between Technology Acceptance and Trust 31
• Chapter 4: Methods and Data Collections 34
• 4.1. Methods 34
• 4.2. Data Collection 36
• Chapter 5: Analysis and Finding 39
• 5.1. Demographic Background 39
• 5.2. Descriptive Analysis 42
• 5.3. Reliability Testing 43
• 5.4. Normality Testing 44
• 5.5. Pearson Correlation Between Dependent and Independent Variable 46
• 5.6. Multiple Regression Analysis 47
• 5.7. Coefficient Analysis 48
• 5.8. Hypothesis Testing 52
• 5.9. Discussion 53
• Chapter 6: Conclusion 56
• 6.1. Conclusion 56
• 6.2. Implication of the Study 57
• 6.3. Policy Recommendation 57
• 6.4. Limitation and Further Research 60
• Bibliography 62
• Appendix 76