품질경영 관행이 기업성과 및 품질성과에 미치는 영향: 중소 제조기업 관점에서 = Effects of Quality Management Practices on Corporate and Quality Performance in the Perspective of Small and Medium Manufacturing Enterprises

국문 초록 (Abstract)

기존의 품질경영 관행연구는 대기업을 중심으로 이루어지고 있어 중소기업의 자원 및 역량 제약을 고려한 연구의 필요성이 제기되고 있다. 본 연구에서는 경기도내 280개 중소 제조기업을 대상으로 실시한 설문조사를 기초로 8개 품질경영 관행의 범위 및 깊이가 기업성과와 품질성과에 미치는 영향을 분석하였다. 결론적으로 기업들이 추진중인 품질경영 관행의 범위가 증가할수록 기업성과는 향상되었으나 무용한 관행범위가 증가하면 품질성과와 음의 상관관계를 나타냈다. 특히 과거 연구에서 도출된 핵심요인 중 품질교육을 제외하면 성과와의 관계가 유의하지 않아 중소기업 품질경영 관행연구에서는 품질교육과 품질경영 관행범위가 가장 중요한 것으로 확인되었다. 품질경영 관행범위에 따른 그룹간 성과차이를 비교한 결과 품질성과를 개선하기 위한 범위의 임계점이 기업성과를 개선하기 위한 임계점보다 더 높게 나타나고 있어 성과목표에 따라 품질경영 추진 노력이 달라질 수 있음을 알 수 있다. 일부 품질경영 관행의 경우 품질성과 및 특정산업의 기업성과에 유의한 것으로 나타나 실무적으로 품질관행간 우선순위를 판단하는데 기여할 수 있을 것으로 기대한다.

다국어 초록 (Multilingual Abstract)

Existing research regarding quality management practices has mainly focused on large firms. This study targets small and medium enterprises(SMEs) under the limitation of resource and capability because their roles in the industry and economy are very important. We surveyed 280 manufacturing SMEs in Kyung-gi Province and analyzed the effects of breadth and depth of eight quality management practices on corporate and quality performance. Results show that breadth of quality management practices has positive relationship with corporate performance and the breadth of unuseful practices has negative effects on quality performance. Critical factors of quality management addressed in previous studies except for quality training are not statistically significant. Note that quality training is the most important factor emphasized in literature related to quality management in SMEs. To enhance quality performance, critical point of quality practice breath needs to be higher than the efforts of increasing corporate performance. There are quality management practices having an effect on quality performance and corporate performance in a specific industry so that practitioners can make a priority decision between practices.

참고문헌 (Reference)

1 장형걸, "품질경영이 제조기업의 생산성과에 미치는 영향" 대한안전경영과학회 6 (6): 229-246, 2004

2 윤재홍, "품질경영시스템이 기업 성과에 미치는 영향에 관한 연구" 한국생산관리학회 14 (14): 23-49, 2004

3 이수열, "제조업 혁신활동 이전 과정의 형태 변화: 동태적 변화와 영향요인에 대한 탐색적 사례연구" 한국경영학회 21 (21): 209-236, 2017

4 노부호, "국내 중소기업과 대기업의 생산전략과 생산관행에 대한 비교 연구" 한국생산관리학회 24 (24): 93-109, 2013

5 Fonseca, L., "Utilization of Quality Tools : Does Sector and Size Matter?" 9 : 605-620, 2015

6 Pheng, L. S., "Towards TQM-integrating Japanese 5-S Principles with ISO 9001:2000 Requirements" 13 (13): 334-341, 2001

7 Hing Yee Tsang, J., "Total Quality Management in UK Service Organisations: Some Key Findings from a Survey" 11 (11): 132-141, 2001

8 Powell, T., "Total Quality Management as Competitive Advantage: A Review and Empirical Study" 16 (16): 5-37, 1995

9 Bon, A. T. B., "Total Productive Maintenance Application to Reduce Defects of Product" 7 (7): 11-17, 2011

10 Hudson, M., "Theory and Practice in SME Performance Measurement Systems" 21 (21): 1096-1115, 2001

11 Lander, E., "The Toyota Production System and Art : Making Highly Customized and Creative Products the Toyota Way" 45 (45): 3681-3698, 2007

12 Mora, E., "The Right Ingredients for a Successful TPM or Lean Implementation" Industrial Press 2002

13 Kaynak, H., "The Relationship between Total Quality Management Practices and Their Effects on Firm Performance" 21 (21): 405-435, 2003

14 McConnell, J. D., "The Price-quality Relationship in an Experimental Setting" 300-303, 1968

15 Zhang, D., "The Moderating Role of Contextual Factors on Quality Management Practices" 30 (30): 12-23, 2012

16 Evans, J. R., "The Management and Control of Quality" South-Western College Publishing 1999

17 Ho, S. K., "The Japanese 5-S Practice and TQM Training" 3 (3): 19-24, 1995

18 Flynn, B. B., "The Impact of Quality Management Practices on Performance and Competitive Advantage" 26 (26): 659-692, 1995

19 Hollander, E. D., "The Future of Small Business" Frederick A Praeger 1967

20 Subba Rao, S., "The Best Commonly Followed Practices in the Human Resource Dimension of Quality Management in New Industrializing Countries : the Case of China, India and Mexico" 16 (16): 215-226, 1999

21 Doeringer, P., "The Adoption and Diffusion of High-performance Management : Lessons from Japanese Multinationals in the West" 27 : 265-286, 2003

22 Ghobadian, A., "TQM and Organization Size" 17 (17): 121-163, 1997

23 Ahmed, S., "Survey and Case Investigations on Application of Quality Management Tools and Techniques in SMIs" 20 (20): 795-826, 2003

24 Kaushik, P., "Relevance of Six Sigma Line of Attack in SMEs : A Case Study of a Die Casting Manufacturing Unit" 1 (1): 107-112, 2011

25 Kuratko, D. F., "Quality Practices for a Competitive Advantage in Smaller Firms" 39 (39): 293-311, 2001

26 Davig, W., "Quality Management in Small Manufacturing" 103 (103): 68-77, 2003

27 Sousa, R., "Quality Management Re-visited : A Reflective Review and Agenda for Future Research" 20 (20): 91-109, 2002

28 Hodgetts, R. M., "Quality Implementation in Small Business : Perspectives from the Baldridge Award Winners" 64 (64): 37-47, 1999

29 Kackar, R. N., "Quality Control, Robust Design, and the Taguchi Method" Springer US 51-76, 1989

30 European Commission, "Putting Small Businesses First"

31 Reid, R. A., "Productivity and Quality Improvement : An Implementation Framework" 1 (1): 26-36, 2005

32 Phillips, L. W., "Product Quality, Cost Position, and Business Performance : A Test of Some Key Hypotheses" 47 (47): 26-43, 1983

33 Tangen, S., "Performance Measurement: from Philosophy to Practice" 53 (53): 726-737, 2004

34 Okes, D., "Organise Your Quality Tool Belt" Quality Progress 25-29, 2002

35 Anderson, J. C., "Operations Strategy : A Literature Review" 8 (8): 133-158, 1989

36 Wilkinson, A., "Managing With Total Quality Management: Theory and Practice" MacMillan 1998

37 Dale, B. G., "Managing Business Improvement and Quality: Implementing Key Tools and Techniques" Blackwell Business 1998

38 Dean, J. W., "Management Theory and Total Quality : Improving Research and Practice through Theory Development" 19 (19): 392-418, 1994

39 Imai, M., "KAIZEN: The Key to Japan’s Competitive Success" McGraw-Hill 1986

40 Leiponen, A., "Innovation Objectives, Knowledge Sources, and the Benefits of Breadth" 31 (31): 224-236, 2010

41 Gunasekaran, A., "Improving Operations Performance in a Small Company : A Case Study" 20 (20): 316-336, 2000

42 Lakhal, L., "Impact of Quality on Competitive Advantage and Organizational Performance" 60 (60): 637-645, 2009

43 Shan, S., "Impact of Quality Management Practices on the Knowledge Creation Process : The Chinese Aviation firm Perspective" 64 (64): 211-223, 2013

44 Black, A. S., "Identification of the Critical Factors of TQM" 27 (27): 1-20, 1996

45 Lixia, C., "How to Make 5S as a Culture in Chinese Enterprises. In Information Management, Innovation Management and Industrial Engineering" IEEE 3 : 221-224, 2008

46 Maritan, C. A., "Heterogeneity and Transferring Practices : Implementing Flow Manufacturing in Multiple Plants" 24 (24): 945-959, 2003

47 Ishikawa, K., "Guide to Quality Control"

48 Guler, I., "Global Competition, Institution, and the Diffusion of Organizational Practices : The International Spread of ISO9000 Quality Certificates" 47 : 207-232, 2000

49 Dow, D., "Exploring the Myth : Do All Quality Management Practices Contribute to Superior Quality Performance?" 8 (8): 1-27, 1999

50 Malik, S. A., "Execution of Continuous Improvement Practices in Spanish and Pakistani Industry: A Comparative Analysis" IEEE 2 : 761-765, 2006

51 Sitkin, S. B., "Distinguishing Control from Learning in Total Quality Management : A Contingency Perspective" 19 (19): 537-564, 1994

52 Ahire, S. L., "Development and Validation of TQM Implementation Constructs" 27 (27): 23-34, 1996

53 Wu, S. J., "Customization of Quality Practices : The Impact of Quality Culture" 28 (28): 263-279, 2011

54 Assarlind, M., "Critical Factors for Quality Management Initiatives in Small-and Medium-sized Enterprises" 25 (25): 397-411, 2014

55 Singh, J., "Continuous Improvement Strategies : An Overview" 12 (12): 32-57, 2013

56 Carson, P. P., "Clearing a Path through the Management Fashion Jungle : Some Preliminary Trailblazing" 43 (43): 1143-1158, 2000

57 Ramayah, T., "Change Management and Implementation of Total Productive Maintenance : An Exploratory Study of Malaysian Manufacturing Companies" 3 (3): 1-17, 2002

58 Hiebeler, R., "Best Practices: Building Your Business with Arthur Andersen's Global Best Practices" Simon and Schuster 1998

59 Timenes Laugen, B., "Best Manufacturing Practices: What do the Best-performing Companies Do?" 25 (25): 131-150, 2005

60 Tarí, J. J., "Benefits of the ISO 9001 and ISO 14001 Standards : A Literature Review" 5 (5): 297-322, 2012

61 Shortell, S. M., "Assessing the Impact of Continuous Quality Improvement/total Quality Management: Concept versus Implementation" 30 (30): 377-401, 1995

62 Wu, S. J., "Analyzing the Effectiveness of Quality Management Practices in China" 144 (144): 281-289, 2013

63 Saraph, J. V., "An Instrument for Measuring the Critical Factors of Quality Management" 20 (20): 810-829, 1989

64 Joseph, I. N., "An Instrument for Measuring Total Quality Management Implementation in Manufacturing-based Business Units in India" 37 (37): 2201-2215, 1999

65 Blanchard, B. S., "An Enhanced Approach for Implementing Total Productive Maintenance in the Manufacturing Environment" 3 (3): 69-80, 1997

66 Beheshti, H. M., "An Empirical Study of US SMEs Using TQM" 14 (14): 839-847, 2003

67 Baidoun, S., "An Empirical Study of Critical Factors of TQM in Palestinian Organizations" 16 (16): 156-171, 2003

68 Cohen, W. M., "Absorptive-capacity : A New Perspective on Learning and Innovation" 35 (35): 128-152, 1990

69 Anderson, J. C., "A Theory of Quality Management underlying the Deming Management Method" 19 (19): 472-509, 1994

70 Miller, J. C., "A Taxonomy of Manufacturing Strategies" 40 (40): 285-304, 1994

71 Baidoun, S., "A Proposed Model of TQM Implementation in the Palestinian Context" 14 (14): 1193-1211, 2003

72 Pranckevicius, D., "A Lean Six Sigma Case Study: An Application of the “5s” Techniques" 5 (5): 63-79, 2008

73 Flynn, B. B., "A Framework for Quality Management Research and an Associated Measurement Instrument" 11 (11): 339-366, 1994

74 Yusof, S. R. M., "A Conceptual Framework for TQM Implementation for SMEs" 12 (12): 31-37, 2000

75 Bayo-Moriones, A., "5S Use in Manufacturing Plants : Contextual Factors and Impact on Operating Performance" 27 (27): 217-230, 2010

76 Khanna, V. K., "5 “S” and TQM Status in Indian Organizations" 21 (21): 486-501, 2009

77 Reddy, J., "3 Essentials of Product Quality" 61 (61): 153-159, 1983

78 지식경제부, "2015 품질경영기본계획" 2011