1 Griffin, A., "The voice of the customer" 12 (12): 1-27, 1993
2 Shen, X.X., "The implementation of quality function deployment based on linguistic data" 12 (12): 65-75, 2001
3 Hauser, J.R., "The house of quality" Harvard Business Review 63-73, 1988
4 Saaty, T.L., "The Analytical Hierarchy Process" McGraw-Hill 1980
5 Runkler, T.A, "Selection of appropriate defuzzification methods using application specific properties" 5 (5): 72-79, 1997
6 Chan, L.K., "Rating the importance of customer needs in quality function deployment by fuzzy and entropy method" 37 (37): 2499-2518, 1999
7 Chan, L., "Quality function deployment: a literature review" 143 : 463-497, 2002
8 Cohen, L., "Quality Function Deployment: How to Make QFD Work for You" Addison Wesley Longman 1995
9 Hsu, T., "QFD with fuzzy and entropy weight for evaluating retail customer values" 17 (17): 935-958, 2006
10 Zadeh, L.A, "Fuzzy sets" 8 : 338-353, 1965
1 Griffin, A., "The voice of the customer" 12 (12): 1-27, 1993
2 Shen, X.X., "The implementation of quality function deployment based on linguistic data" 12 (12): 65-75, 2001
3 Hauser, J.R., "The house of quality" Harvard Business Review 63-73, 1988
4 Saaty, T.L., "The Analytical Hierarchy Process" McGraw-Hill 1980
5 Runkler, T.A, "Selection of appropriate defuzzification methods using application specific properties" 5 (5): 72-79, 1997
6 Chan, L.K., "Rating the importance of customer needs in quality function deployment by fuzzy and entropy method" 37 (37): 2499-2518, 1999
7 Chan, L., "Quality function deployment: a literature review" 143 : 463-497, 2002
8 Cohen, L., "Quality Function Deployment: How to Make QFD Work for You" Addison Wesley Longman 1995
9 Hsu, T., "QFD with fuzzy and entropy weight for evaluating retail customer values" 17 (17): 935-958, 2006
10 Zadeh, L.A, "Fuzzy sets" 8 : 338-353, 1965
11 Dubois,D., "Fuzzy Set and System: Theory and Applications" Academic Press 1980
12 Khoo, L.P, "Framework of a fuzzy quality function deployment system" 34 (34): 299-311, 1996
13 Lee, E.S., "Comparison of fuzzy numbers based on the probability measure of fuzzy events" 15 : 887-896, 1988
14 Chan, L, "A systematic approach to quality function deployment with a full illustrative example" 33 : 119-139, 2005