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2 김철권, "정신과 입원환자의 서비스 만족척도의 개발" 대한신경정신의학회 45 (45): 238-251, 2006
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1 김영혜, "정신병원 근무자들의 실무 경험" 한국간호과학회 37 (37): 381-390, 2007
2 김철권, "정신과 입원환자의 서비스 만족척도의 개발" 대한신경정신의학회 45 (45): 238-251, 2006
3 Sundaram, D. S., "The role of nonverbalcommunication in service encounters" 14 (14): 378-391, 2000
4 Baron, R. M., "The moderatormediatorvariable distinction in social psychologicalresearch: Conceptual, strategic, and statistical considerations" 51 (51): 1173-1182, 1986
5 Sellman, D., "The importance of being trustworthy" 13 (13): 105-115, 2006
6 Kim, Y. K., "The impact of thenonverbal communication of the medical service provideron the customer satisfaction and customer behavior" 3 (3): 155-184, 2006
7 Ohanian, R., "The impact of celebrity spokes persons'perceived image on consumers' intention to purchase" 30 (30): 46-54, 1991
8 Suh, D. W., "The central mentalhealth support committee report" Rep. of Korea; Ministryfor Health and Welfare Affairs 2006
9 Barnum, C., "Taking cues from bodylanguage" 78 (78): 59-60, 1989
10 Scardina, S. A., "SERVQUAL: A tool for evaluatingpatient satisfaction with nursing care" 8 : 39-46, 1994
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25 Kwon, J. S., "A study on the patient experience andpatient satisfaction with nursing care in a general hospital" Ewha Womans University 1999
26 Kim, K. S., "A study on the factors of the patientsatisfaction for nursing care in general hospital" 7 (7): 53-64, 2001
27 Kim, Y. K., "A study on nonverbal communication inthe service provider" 15 (15): 117-148, 2005
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