방사선기술정보시스템의 ISO/IEC 20000-1 인증 도입에 관한 연구 = A Study on the ISO/IEC 20000-1 Certification for Radiation Technology Information System

다국어 초록 (Multilingual Abstract)

Radiation Technology Information System (RATIS) is an integrated management systemthat provides information on support policies and R&D, recent trends, statistics, and market datarelated to industries that promote and use radiation. Customers’ demands for IT services frominformation systems have increased with recent advancements in information technology (IT). Todeliver satisfying services to users through a standardized process, RATIS has implemented ISO/IEC 20000-1, an international standard certification in IT service management. ISO/IEC 20000-1, an international standard that defines the requirements of IT service management systems, is acertificate system that continuously improves the quality of IT services and delivers high-qualityservices to interested parties, including customers. Meeting the requirements of ISO/IEC 20000-1,RATIS has defined the processes of service management and established an IT service managementsystem model for content management and IT system operation. In contrast with existing IT servicemanagement systems that only focus on the management of IT systems, RATIS has differentiateditself by including content management, the core of system management, in its certification scope. Inthis paper, we will introduce the ISO/IEC 20000-1 certification and analyze the RATIS’s IT servicemanagement system model and processes for the providing and utilization of top-quality radiationtechnology information services.

참고문헌 (Reference)

1 조윤희, "도서관 서비스 품질 제고를 위한 ISO 9000 인증 도입에 관한 연구" 한국문헌정보학회 36 (36): 215-232, 2002

2 김점구, "ISO/IEC9000모델을 참조한 웹 애플리케이션 보안품질 관리체계 설계" 한국융합보안학회 12 (12): 11-17, 2012

3 한국방사선진흥협회, "ISO 문서 : RATIS 프로세스 정의서"

4 김석은, "ISO 9004 모델을 이용한 지속가능 성공경영시스템에 관한 연구" 139-155, 2012

5 신성호, "ISO 9001 품질정보시스템 구축 사례 연구" 12 (12): 259-662, 2005