Understanding Hospitality Industry Supplier Selection: A Cross-Cultural Study

다국어 초록 (Multilingual Abstract)

Over the past three decades, the hospitality industry has experienced significant growth in both the US and Asia. US firms have increasingly pursued avenues for employing the business prowess of Asia and for managing strategic alliances and supply networks with their Asian partners. Likewise, Asian firms have sought to expand their presence in the US hospitality industry. Previous research studies on global cooperative strategies such as strategic alliances and supply networks have focused their attention primarily on understanding supplier selection processes in the manufacturing sectors. There are few studies on understanding cross-cultural differences between US and Asian supply chain management executives in the service industry. Without analyses of individual differences among ex-ecutives in different cultures, theories on managerial decision-making in global cooperative strategies in the hospi-tality industry remain incomplete. This study is an attempt to better understand the cross-cultural differences be-tween US and Chinese hospitality industry supplier selection practices.

참고문헌 (Reference)

1 Bennett, David, "Transferring Manufacturing Technology to China: Supplier Perceptions and Acquirer Expectations" 8 (8): 283-296, 1997

2 Zhang, Xinyan, "Tourism Supply Chain Management: A New Research Agenda" 30 : 345-358, 2009

3 Song, Haiyan, "Tourism Supply Chain Management" Routledge 2012

4 Bowen, Steven J., "Total Value Optimization" SJDB 2018

5 Chang, Kuochung, "The Influence of Culture on Industrial Buying Selection Criteria in Taiwan and Mainland China" 24 : 277-284, 1995

6 Giannakis, Mihalis, "The Chinese Paradigm of Global Supplier Relationships : Social Control, Formal Interactions and the Mediating Role of Culture" 41 : 831-840, 2012

7 Fantazy, Kamel A., "Supply Management Practices and Performance in the Canadian Hospitality Industry" 29 : 685-693, 2010

8 Jenkins, Andrew K., "Supply Chain Management in the Hospitality Industry: A Research Agenda" 2015

9 Kathawala, Yunus, "Supply Chain Evaluation in the Service Industry: a Framework Development Compared to Manufacturing" 18 : 140-149, 2003

10 Kannan, Vijay, "Supplier Selection and Assessment : Their Impact on Business" 11-21, 2002

11 Chen, Yuh-Jen, "Structured Methodology for Supplier Selection and Evaluation in a Supply Chain" 181 : 1651-1670, 2011

12 Evans, Nigel, "Strategic Management for Tourism, Hospitality and Events" Routledge 2015

13 Okumus, Fevzi, "Strategic Management for Hospitality and Tourism" Butterworth-Heinemann 2013

14 Walsh, James, "Same Bed, Difference Dreams: Working Relationships in Sino-American Joint Ventures" 34 (34): 69-93, 1999

15 Robertson, J., "SCM Relatively Untried in Asia"

16 Hansen, Kare, "Purchasing Decision Behaviour By Chinese Supermarkets" 11 : 159-175, 2001

17 Salmi, Asta, "Organising International Supplier Relations:An Exploratory Study of Western Purchasing in China" 12 : 197-208, 2006

18 Venkatran, Ray R., "Operations Management: Managing Global Supply Chains" SAGE 2017

19 Ho, William, "Multi-criteria Decision Making Approaches for Supplier Evaluation and Selection: A Literature Review" 202 : 16-24, 2010

20 Ting, Deanna, "Marriott Partners with Alibaba to Court the Chinese Travel Market Even More" Skift 2017

21 Shi, Xinping, "Managing Supply Chain Relationships in the Hospitality Services: An Empirical Study of Hotels and Restaurants" 35 : 112-121, 2013

22 Fitzgerald, Lin, "Management Performance Measurement in Service Organizations" 8 : 109-116, 1988

23 Connelly, Brian L., "Investor Reactions to CEO Successor Selection in the Wake of Integrity and Competence Failures : A Policy Capturing Study" 37 (37): 2135-2151, 2016

24 Rylander, Sian, "Hyatt Report" 2018

25 Chen, Zhengyi, "Guanxi Practice and Chinese Buyer-Supplier Relationships : The Buyer’s Perspective" 40 : 569-580, 2011

26 Hult, James, "Global Supply Chain Management" McGraw-Hill 2014

27 Cai, Shaohan, "Development of Cooperative Norms in the Buyer-Supplier Relationship:The Chinese Experience" 44 : 55-70, 2008

28 Jia, Fu, "Cultural Adaptation and Socialization between Western Buyers and Chinese Suppliers; The Formation of a Hybrid Culture" 25 : 1246-1261, 2016

29 Bell, Stephen, "Contemporary Hospitality and Tourism Management" Butterworth-Heinemann 2007

30 Rarick, Charles A., "Confucius on Management : Understanding Chinese Cultural Values and Managerial Practices" 2 (2): 22-28, 2007

31 Tai, Hung-Chao, "Confucianism and Economic Development: An Oriental Alternative" Washington Institute Press 1989

32 Snyder, Matt, "Chinese Tourism and Hospitality Investment in the United States" 2016

33 Mummalaneni, Venkatapparao, "Chinese Purchasing Managers’Preferences and Trade-offs in Supplier Selection and Performance Evaluation" 25 : 115-124, 1996

34 Wah, Sheh Seow, "Chinese Cultural Values and Their Implication to Chinese Management" 75-83, 2001

35 Goh, Mui-Fong, "China’s Hospitality Industry – Rooms for Growth" ATKearney 2013

36 Chai, Junyi, "Application of Decision-Making Techniques in Supplier Selection : A Systematic Review of Literature" 40 : 3872-3885, 2013

37 Yao, Xinzhong, "An Introduction to Confucianism" Cambridge University Press 2000

38 Sanyal, Rajib, "American Firms in China: Issues in Managing Operations" (Fall) : 40-46, 2001

39 Huang, Rujin, "A Study of Chinese-style Management in the Twenty-First Century" 41 : 7-16, 2008

40 Chan, Wing-Tsit, "A Source Book of Chinese Philosophy" Princeton Univ. Press 1963

41 Tschann, Benjamin C., "A Look at Chinese Investment in the United States Hospitality and Leisure Market"

42 Cho, Dong Won, "A Framework for Measuring the Performance of Service Supply Chain Management" 62 : 801-818, 2012

43 Young, Louise, "A Comparison of European and Chinese Supplier and Customer Functions and the Impact of Connected Relations" 35-45, 2009