미용서비스업 종사자의 업무형태에 따른 직무만족도에 관한 연구 = A Study on the Job Satisfaction by Beauty Service Employees Service Type

다국어 초록 (Multilingual Abstract)

The beauty industry representative of service industry is that morale itself of beauty salon employees, who should provide their service from direct contact with customs, plays a decisive role in the success and failure of management. The management of human resources in beauty salon is therefore raised as an important issue to improve the quality of providing service and customer satisfaction.
More efficient, scientific and systematic management for the staff has to be therefore realized in the beauty industry of high dependence on human resources by inquiring into the relation of staff's job satisfaction factor based on beauty service employees’ service type.
For this, it made a survey of the effect of beauty service industry employees' service type on the job satisfaction through a preliminary survey. And it made an analysis of the collected data with statistics package.
The results of this study were as follows:
First, factor analysis of 36 questions about job satisfaction showed that 8 factors(supervision of higher-up and executive, company's policy and management, wage level, promotion and self-development, relation between colleagues, welfare, working conditions and service burden, and sense of belonging) are led. And it gave the name of factor based on the central concept of questions.
Second, it showed that job satisfaction by service type is a significant difference in the supervision of higher-up and executive, company's policy and management, wage level, promotion and self-development, relation between colleagues, welfare, working conditions and service burden, and sense of belonging, for the class of one's position, year of continuous service, service hour, service day, size of shop, number of employee and monthly average income.
Consequently, it should continuously conduct a study for the personnel management of beauty industry in the future, and it is in need of lasting concern and study for employees of beauty service industry to provide efficient motivation and environment suitable.