CMF 디자인 제품에 대한 사용자 경험 품질 평가 지표 개발 = The Evaluation Index Development of User Experience Quality on CMF Design Product

다국어 초록 (Multilingual Abstract)

Objective: The goal of this study is to develop an evaluation index to lay the foundation for a system that evaluates the quality of the user's experience with products to which CMF design is applied. In addition, it is also to develop quantified evaluation indicators by analyzing the developed index from the perspective of an actual specific product group.
Background: A variety of research on the subject of evaluating specific targets is being conducted, and in relation to this, there are many existing studies on product evaluation, evaluation systems, CMF design, and CMF design products. However, there is not much research on the evaluation of experience quality for products with CMF design, which is one of the important elements in the design field.
Method: A systematic approach was taken by dividing it into two major stages. In the first stage, final indicators were derived from basic data collection as the primary outcome. First, the literature is selected using the PRISMA method based on systematic literature review reporting guidelines, the basic data of the evaluation indicators are collected, the results are organized based on the affinity diagram, and the final indicators are verified through expert review. In the second step, a second affinity method is performed and 22 specific indexes on home appliance are derived, and a fitness analysis is performed on these indices with the CMF design experience quality from the perspective of the kitchen appliance product line, and the results are obtained. An ANOVA was performed on the results to derive final indicators organized by priority.
Results: In the first step, final indices were derived as the primary outcome. This final indicator has 69 detailed indicators, all of which can be used as evaluation indicators and can be used selectively depending on the evaluation object. In the second step, a secondary affinity method was performed on the primary 69 detailed indicators to derive 22 specific indexes on home appliance, and a fitness analysis of these indicators with the CMF design experience quality from the perspective of the kitchen appliance product line was conducted. Final Specific Indexes on home appliance organized by priority were derived from the results of the evaluation.
Conclusion: Although there are many existing studies on product evaluation, evaluation system, CMF design, and CMF design products, there is a lack of research on experience quality evaluation of products to which CMF design is applied. Therefore, we conducted a systematic study on this and derived indicators that can be applied in practice and it has meaning as worth studying.
Application: The indicators for the kitchen appliance product line derived from this study can be selected and immediately applied according to priority when evaluating the quality of the CMF design experience of the product, and can also be selectively applied to other products through an evaluation of suitability with the corresponding product. It has high field applicability in related research and practice.