This study was to predict the effects of mobile coupons on consumer engagement, impulse buying, and purchasing behaviors for fashion brands. A self-administered questionnaire was developed for data collection and included attributes of mobile coupons,...
This study was to predict the effects of mobile coupons on consumer engagement, impulse buying, and purchasing behaviors for fashion brands. A self-administered questionnaire was developed for data collection and included attributes of mobile coupons, consumer engagement, impulse buying, and consumer behavior (brand loyalty, brand switching, and intention to use a mobile coupon). A total of 142 usable responses were obtained from university students who had redeemed a mobile coupon for the purchase of fashion brands. The sample represented a greater number of females than males. The findings demonstrated that the attributes of mobile coupons consisted of three factors: enjoyment, ease of use, and usefulness. Of these factors, enjoyment significantly influenced consumer engagement with the mobile coupon, which led to impulse buying behavior. Brand loyalty and brand switching were also significantly influenced by consumer engagement with fashion brands’ mobile coupons. Finally, this study discussed fashion marketers’ managerial implications for developing and effectively managing mobile promotional strategies through mobile devices in the fashion retail market.