Smart Tourism: Analyzing the Impact of the Attributes of Technology on Satisfaction, Overall Destination Image, and Loyalty Intentions

다국어 초록 (Multilingual Abstract)

This study explores smart tourism technology (STT) attributes and investigates the correlations between identified technological attributes to satisfaction, overall destination image, and visitors' loyalty intentions (revisit and recommendation). A proposed conceptual model was developed to achieve this objective. An empirical analysis from a Chinese smart traveler perspective showed that these identified five dimensions (smart environment, information, mobile transactions, entertainment, and sharing) belong to the high-order construct of STT attributes. The STT attributes positively influence travelers perceived satisfaction and overall destination image, thereby stimulating the formation of their loyalty intentions towards the destination

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