여행사 종사원의 직무만족이 직무성과에 미치는 영향 = The Impacts of employees' job satisfactions on job performances in travel agencies

다국어 초록 (Multilingual Abstract)

The purpose of this research is to give some suggestions which may be helpful for the improvement of results of managements of travel agencies by checking the differences between groups of employees and studying relationships between job satisfactions and job performance. This purpose is achieved by empirical as well as theoretical analysis of job satisfaction of travel agency employees and their job performances. I make an empirical analysis for travel agency employees, setting up hypotheses, based on the theoretical studies of the importance and roles of travel agency employees, and their job satisfactions and job performances. I can make the following suggestions.
First, the results show that the factors of job satisfactions pointed out by former researchers hold in this research. Kinds of job, colleagues, salary, supervisors, and promotion are shown to affect job satisfaction, which implies that the realization of these factors in a concrete manner may improve the job satisfaction of travel agency employees.
Secondly, group differences in factors of job satisfaction like kinds of job, colleagues, salary, supervisors, and promotion show according to personal background of employees like sex and department. There fore, they should take the personal backgrounds of employees into considerations when they hire new employees, make a placement of them, and train them in travel agencies.
Thirdly, the regression analysis shows that job satisfaction affects job performance. The factors of job satisfaction like kinds of job, colleagues, salary, supervisors, and promotion are shown to affect the factors of job performance like commitment, job attitude and ability. Travel agency is a business of which employees feel less psychological stability than those of any other business. So it is necessary that the company try to form business culture and working conditions to improve the job satisfaction of employees.

목차 (Table of Contents)

• Abstract
• Ⅰ. 서론
• Ⅱ. 이론적 고찰
• 1. 여행사 종사원의 역할
• 2. 직무만족 이론
• 3. 직무성과 이론
• Ⅲ. 조사설계
• 1. 가설설정
• 2. 설문지의 구성
• 3. 조사 및 분석방법
• Ⅳ. 실증분석 결과
• 1. 조사대상자 분석
• 2. 신뢰성 검증
• 3. 타당성 검증
• 4. 분산분석 결과
• 5. 가설검증 결과
• Ⅴ. 시사점 및 결론
• 참고문헌