1 Song, H. G, "Wordings of the Kano model's questionnaire" 40 (40): 453-466, 2012
2 Fong, D, "Using the self-stated importance questionnaire to interpret Kano questionnaire results" 5 (5): 21-23, 1996
3 Fundin, A, "Using Kano’s theory of attractive quality to better understand customer experiences with e-services" 4 (4): 32-49, 2003
4 L.fgren, M, "Two decades of using Kano’s theory of attractive quality: a literature review" ASQ 15 (15): 59-75, 2008
5 Matzler, K, "The factor structure of customer satisfaction: an empirical test of the importance grid and the penalty-reward-contrast analysis" 13 (13): 314-332, 2002
6 Anderson, E.W, "Strengthening the satisfaction-profit chain" 3 (3): 107-120, 2000
7 Kano, N, "Life cycle and creation of attractive quality" 18-36, 2001
8 Berger, C, "Kano’s methods for understanding customer-defined quality" 2 (2): 2-36, 1993
9 Gregory, A. M, "Kano's Model: An Integrative Review of Theory and Applications to the Field of Hospitality and Tourism" 22 (22): 25-46, 2013
10 Matzler, K, "How to make product development projects more successful by integrating Kano’s model of customer satisfaction into quality function development" 18 (18): 25-38, 1998
1 Song, H. G, "Wordings of the Kano model's questionnaire" 40 (40): 453-466, 2012
2 Fong, D, "Using the self-stated importance questionnaire to interpret Kano questionnaire results" 5 (5): 21-23, 1996
3 Fundin, A, "Using Kano’s theory of attractive quality to better understand customer experiences with e-services" 4 (4): 32-49, 2003
4 L.fgren, M, "Two decades of using Kano’s theory of attractive quality: a literature review" ASQ 15 (15): 59-75, 2008
5 Matzler, K, "The factor structure of customer satisfaction: an empirical test of the importance grid and the penalty-reward-contrast analysis" 13 (13): 314-332, 2002
6 Anderson, E.W, "Strengthening the satisfaction-profit chain" 3 (3): 107-120, 2000
7 Kano, N, "Life cycle and creation of attractive quality" 18-36, 2001
8 Berger, C, "Kano’s methods for understanding customer-defined quality" 2 (2): 2-36, 1993
9 Gregory, A. M, "Kano's Model: An Integrative Review of Theory and Applications to the Field of Hospitality and Tourism" 22 (22): 25-46, 2013
10 Matzler, K, "How to make product development projects more successful by integrating Kano’s model of customer satisfaction into quality function development" 18 (18): 25-38, 1998
11 Matzler, K, "Employee satisfaction: does Kano’s model apply" 15 (15): 1179-1198, 2004
12 Nilsson-Witell, L, "Dynamics of service attributes: A test of Kano’s theory of attractive quality" 16 (16): 152-168, 2005
13 Jang, H. Y, "Determination of the relative importance of qulaity attributes in the Kano model" Sungkyunkwan University 2013
14 Bartikowski, B, "Customer satisfaction measurement: comparing four methods of attribute categorizations" 24 (24): 67-82, 2004
15 Goldenberg, J, "Creativity in product innovation" Cambridge University Press 2002
16 Luor, T, "Contribution to quality research: A literature review of Kano’'s model from 1998 to 2012" 26 (26): 234-247, 2015
17 Kano, N, "Attractive quality and must-be quality" 14 (14): 147-156, 1984
18 Lee, M.C, "Appling the Kano methodology to meet customer requirements: NASA’s microgravity science program" 4 (4): 95-106, 1997
19 Chen, J.K, "A new method to identify the category of the quality attribute" 20 (20): 1139-1152, 2009
20 Mikulic J, "A critical review of techniques for classifying quality attributes in the Kano model" 21 (21): 46-66, 2011
21 Song, H, "A critical review of Kano's wording and its impact on attribute classification : a case study of smartphone in Korea" 1-28, 2016
22 김만호, "5점 척도 Kano 모델을 이용한 품질속성의 분류 및 활용에 관한 연구" 성균관대학교 대학원 2013