택시 호출앱 등장과 택시서비스 노동의 변화 = The Change of Taxi Service Labor due to Taxi Call-app

다국어 초록 (Multilingual Abstract)

Unlike traditional technologies automating manual works in the manufacturing sectors, digital technologies such as artificial intelligence and robot equipped with cognitive capabilities automate both low-skilled and high-skilled works in the service sectors. Innovative technologies tend to re-organize a variety of works within a job rather than replacing the whole one at the initial stage. This study aims to analyze the process of re-organizing existing works and its consequent change of labor in the taxi service since Taxi call-app came to the market. The matching, navigation, payment and evaluation systems in the application substitute most of human's labor except physical driving. Consequently, the existing labor is under the deskilling process although the number of drivers doesn't decrease while new high-skill labor emerges to support intelligent taxi service. The analysis implies that flexibility of labor market and corporate strategy affect quality and quantity of labor in short-term, and technologies promote labor decomposition and integration to innovate service, and deskilling is likely to lead to the decrease of wage. Additional empirical research is needed when industry statistics become available.

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