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      모바일 콘텐츠 서비스에 대한 인지된 사용자 가치 결정요인에 관한 연구 = Determinants of Users' Perceived Value on Mobile Contents Service

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      다국어 초록 (Multilingual Abstract)

      Recently, mobile internet technologies are enabling the possibility of radically new computing services which can share information and communicate with others on the move. In this situation, prior studies have attempted to identify of what factors make people use mobile internet. However, prior researches focused on investigating the factors affecting users’ adoption to Mobile Internet.
      In order to offer beneficial materials to mobile internet companies, we investigated important factors to increase mobile users’ value from the viewpoints of customer. In particular, this study was progressed how characteristics of mobile contents affect users’ intrinsic attributes and how perceived users’ network effects affect users’ value in the mobile computing environments. To empirically test proposed hypotheses, we have analyzed 285 survey data gathering from mobile internet users and verified hypotheses by using SEM (structural equation modeling). Based on the results of this study, we found that content accessibility and content quality have significant impacts on users’ intrinsic attributes such as perceived usefulness and perceived enjoyment. In addition, this study also revealed that perceived usefulness and perceived enjoyment were positively related to users’ emotional value.
      Moreover, this study found that perceived users’ network effects could affect users’ monetary value by mediating expected benefits. Based on our findings, we can understand that this perspective can provide a deeper understanding of the mobile users’value adoption by bridging the gap between mobile internet studies and actual practice.
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      Recently, mobile internet technologies are enabling the possibility of radically new computing services which can share information and communicate with others on the move. In this situation, prior studies have attempted to identify of what factors ma...

      Recently, mobile internet technologies are enabling the possibility of radically new computing services which can share information and communicate with others on the move. In this situation, prior studies have attempted to identify of what factors make people use mobile internet. However, prior researches focused on investigating the factors affecting users’ adoption to Mobile Internet.
      In order to offer beneficial materials to mobile internet companies, we investigated important factors to increase mobile users’ value from the viewpoints of customer. In particular, this study was progressed how characteristics of mobile contents affect users’ intrinsic attributes and how perceived users’ network effects affect users’ value in the mobile computing environments. To empirically test proposed hypotheses, we have analyzed 285 survey data gathering from mobile internet users and verified hypotheses by using SEM (structural equation modeling). Based on the results of this study, we found that content accessibility and content quality have significant impacts on users’ intrinsic attributes such as perceived usefulness and perceived enjoyment. In addition, this study also revealed that perceived usefulness and perceived enjoyment were positively related to users’ emotional value.
      Moreover, this study found that perceived users’ network effects could affect users’ monetary value by mediating expected benefits. Based on our findings, we can understand that this perspective can provide a deeper understanding of the mobile users’value adoption by bridging the gap between mobile internet studies and actual practice.

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      목차 (Table of Contents)

      • Abstract
      • 1. 서론
      • 2. 이론적 배경과 선행연구
      • 3. 연구모형 및 가설
      • 4. 실증분석
      • Abstract
      • 1. 서론
      • 2. 이론적 배경과 선행연구
      • 3. 연구모형 및 가설
      • 4. 실증분석
      • 5. 결론
      • 참고문헌
      • 저자소개
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      참고문헌 (Reference)

      1 이성호, "지각된 상호작용성의 매개역할이 모바일 콘텐츠 사용자의 태도 및 행동의도에 미치는 영향" 한국경영정보학회 16 (16): 205-227, 2006

      2 양광민, "정보 캐스케이드와 개인특성이 블로깅 의도에 미치는 영향" 한국경영정보학회 15 (15): 89-108, 2005

      3 박원규, "전략경제학" 시그마프레스 2005

      4 이태민, "유비쿼터스 접속성과 상황기반 제공성이 모바일 상거래 수용의도에 미치는 영향에 관한 연구 - 기술수용모델 적용을 중심으로 -" 한국경영학회 33 (33): 1043-1071, 2004

      5 양희동, "서비스 호환성과 신뢰가 모바일 서비스 사용 의도에 미치는 영향" 한국경영정보학회 16 (16): 27-46, 2006

      6 김근형, "모바일콘텐츠 서비스의 성공전략에 관한 실증 연구" 한국콘텐츠학회 6 (6): 89-98, 2006

      7 김호영, "모바일 인터넷의 사용에 영향을 미치는 중요 요인에 대한 실증적 연구" 한국경영정보학회 12 (12): 89-113, 2002

      8 Martilla, J. A., "Word of Mouth Communication in the Industrial Adoption Process" 8 : 173-178, 1971

      9 Kannan, P. K., "Wireless Commerce:Marketing Issues and Possibilities" 2001

      10 Kim, H.-W., "Value-Based Adoption of Mobile Internet :An Empirical Investigation" 43 (43): 111-126, 2007

      1 이성호, "지각된 상호작용성의 매개역할이 모바일 콘텐츠 사용자의 태도 및 행동의도에 미치는 영향" 한국경영정보학회 16 (16): 205-227, 2006

      2 양광민, "정보 캐스케이드와 개인특성이 블로깅 의도에 미치는 영향" 한국경영정보학회 15 (15): 89-108, 2005

      3 박원규, "전략경제학" 시그마프레스 2005

      4 이태민, "유비쿼터스 접속성과 상황기반 제공성이 모바일 상거래 수용의도에 미치는 영향에 관한 연구 - 기술수용모델 적용을 중심으로 -" 한국경영학회 33 (33): 1043-1071, 2004

      5 양희동, "서비스 호환성과 신뢰가 모바일 서비스 사용 의도에 미치는 영향" 한국경영정보학회 16 (16): 27-46, 2006

      6 김근형, "모바일콘텐츠 서비스의 성공전략에 관한 실증 연구" 한국콘텐츠학회 6 (6): 89-98, 2006

      7 김호영, "모바일 인터넷의 사용에 영향을 미치는 중요 요인에 대한 실증적 연구" 한국경영정보학회 12 (12): 89-113, 2002

      8 Martilla, J. A., "Word of Mouth Communication in the Industrial Adoption Process" 8 : 173-178, 1971

      9 Kannan, P. K., "Wireless Commerce:Marketing Issues and Possibilities" 2001

      10 Kim, H.-W., "Value-Based Adoption of Mobile Internet :An Empirical Investigation" 43 (43): 111-126, 2007

      11 Pedersen, P. E., "Usefulness and Self-expressiveness:Extending TAM to Explain the Adoption of a Mobile Parking Service" 9-11, 2003

      12 Lee, I., "Use Contexts for the Mobile data:A Longitudinal Study Monitoring Actual Use of Mobile data Services" 18 (18): 269-292, 2005

      13 Turel, O., "Use Acceptance of Wireless Short Messaging Services:Deconstructing Perceived Value" 44 (44): 63-73, 2007

      14 Hong, S-H., "Understanding the Adoption of Multipurpose Information Appliances:The Case of Mobile Data Services" 17 (17): 162-179, 2006

      15 Gallaugher, J. M., "Understanding Network Effects in Software Markets:Evidence From Web Server Pricing" 26 (26): 303-327, 2002

      16 Winn, W., "The Persuasive Power of Design Elements on an E-Commerce Web Site" 49 (49): 17-35, 2001

      17 Bonabeau, E., "The Peril of the Imitation Age" 82 : 99-104, 2004

      18 Frels, J. K., "The Integrated Networks Model: Explaining Resource Allocations in Network Markets" 67 (67): 29-45, 2003

      19 Dodds, W. B., "The Effects of Price,Brand and Store Information on Buyers’ Report Evaluations" 28 (28): 307-319, 1991

      20 DeLone, W. H., "The DeLone and McLean Model of Information Systems Success:A Ten-Year Update" 19 (19): 9-30, 2003

      21 Lee, J.-N., "The Contribution of Commitment Value in Internet Commerce:An Empirical Investigation" 4 (4): 39-64, 2003

      22 Huizingh, E., "The Content and Design of Web Sites:An Empirical Study" 37 (37): 123-134, 2000

      23 Furnell, C., "Structural Equation Models with Unobservable Variables and Measurement Errors" 18 (18): 39-50, 1981

      24 Anderson, J. C., "Structural Equation Modeling in Practice :A Review and Recommended Two-Step Approach" 103 (103): 411-423, 1988

      25 Ghosh, A. K., "Software Security and Privacy Risks in Mobile E-Commerce" 44 (44): 51-57, 2001

      26 Givon, M., "Software Piracy:Estimation of Lost Sales and the Impact on Software Diffusion" 59 (59): 29-37, 1995

      27 Conner, K. P., "Software Piracy:An Analysis of Protection Strategies" 37 : 125-139, 1991

      28 Podsakoff, P. M., "Self-Report in Organizational Research:Problem and Prospects" 12 (12): 531-544, 1986

      29 Czepiel, J. A., "Pattern of Interorgnizational Communication and Diffusion of a Major Technological Innovation in a Competitive Industrial Community" 18 (18): 6-24, 1975

      30 Kauffman, R. J., "Opening the Black Box of Network Externalities in Network Adoption" 11 (11): 61-82, 2000

      31 Lee, Y., "New Product Launch Strategy for Network Effects Product" 31 (31): 241-255, 2003

      32 Valente, T. W., "Networks Models of the Diffusion of Innovation" Hampton Press Inc. 1995

      33 Brynjolfsson, E., "Network Externalities in Microcomputer Software: An Econometric Analysis of the Spreadsheet Market" 42 (42): 1627-1647, 1996

      34 Shankar, V., "Network Effects and Competition:An Empirical Analysis of the Home Video Game Industry" 24 : 375-384, 2002

      35 Zhu, K., "Migration to Open-Standard Inte rorganizational Systems:Network Effects,Switching Costs and Path Dependency" 30 (30): 515-539, 2006

      36 Butler, B. S., "Membership Size,Communication Activity,and Substantiality:A Resource-Based Model of Online social Structures" 12 (12): 346-362, 2001

      37 Hoffman, D. L., "Marketing in hypermedia computer-Mediated Environment: Conceptual Foundations" 60 : 50-68, 1996

      38 Hellofs, L. L., "Market Share and Perception of Quality:When Can Firms Grow Their Way to Higher versus Lower Quality?" 63 (63): 16-25, 1999

      39 Williams, L. J., "Lack of Method Variance in Self- Reported Affect and Perceptions at Work :Reality or Artifact?" 74 (74): 462-468, 1989

      40 Ranganthan C., "Key Dimensions of Business-to-Consumer Web Sites" 39 (39): 457-465, 2002

      41 Nysveen, H., "Intentions to Use Mobile Services:Antecedents and Cross-Service Comparisons" 33 (33): 330-346, 2005

      42 Shapiro, C., "Information Rules:A Strategic Guide to the Network Economy" Harvard Business School Press 1999

      43 Chae, M. E., "Information Quality for Mobile Internet Service:A Theoretical Model with Empirical Validation" 12 (12): 38-46, 2002

      44 Zhang, P., "Important Design Features in Different Website Domains" 1 (1): 77-91, 2001

      45 Huang, J-H., "Herding in Online Product Choice" 23 (23): 413-428, 2006

      46 "HCI 연구실 제 3회 모바일 인터넷 현황조사 발표자료"

      47 Chau, P. Y. K., "Factors Affecting the Adoption of Open System: An Exploratory Study" 21 (21): 1-21, 1997

      48 Liu, C., "Exploring the Factors Associated with Web Site Success in the Context of Electronic Commerce" 38 (38): 421-432, 2000

      49 Rogers, E. M., "Diffusion of Innovations" The Free Press 1995

      50 Gurbaxani, V., "Diffusion in Computing Network: The Case of BITNET" 65-75, 1990

      51 Petrick, J. F., "Development of a Multi-Dimensional Scale for Measuring the Perceived Value of a Service" 34 (34): 119-134, 2002

      52 Yang, Z., "Development and Validation of an Instrument to Measurement User Perceived Service Quality of Information Presenting Web Portals" 42 (42): 575-589, 2005

      53 Aladwani, A. M., "Developing and Validating an Instrument for Measuring User-Perceived Web Quality" 39 (39): 467-476, 2002

      54 Strong, D. M., "Data Quality in Context" 40 (40): 103-110,

      55 Zeithmal, V. A., "Consumer Perceptions of Price,Quality and Value:A Means-end Model and Synthesis of Evidence" 52 (52): 2-22, 1988

      56 Lopes, A. B., "Consumer Perceptions and Willingness to Pay for Intrinsically Motivated Online Content" 23 (23): 203-301, 2006

      57 Sweeney, J. C., "Consumer Perceived Value:The Development of A Multiple Item Scale" 77 (77): 203-220, 2001

      58 Steenkamp, J. E. M., "Conceptual Model of Quality Perception Process" 21 (21): 309-333, 1990

      59 Shih, C-F., "Beyond Adoption:Development and Application of a Use-Diffusion Model" 68 (68): 59-72, 2004

      60 Lin, H.-H., "An Examination of the Determinants of Customer Loyalty in Mobile Commerce Contexts" 43 (43): 271-282, 2006

      61 Shih, H-P., "An Empirical Study on Predicting User Acceptance of e-Shopping on the Web" 41 (41): 351-368, 2004

      62 Kleijnen, M., "An Assessment of Value Creation in mobile Service Delivery and the Moderating Role of Time Consciousness" 83 (83): 33-46, 2006

      63 Saloner, G., "Adoption of Technologies with Network Effects:An Empirical Examination of the Adoption of Automated Teller Machines" 26 (26): 479-501, 1995

      64 Aron, R., "Achieving the Optimal Balance between Investment in Quality and Investment in Self-Promotion for Information Goods" 18 (18): 65-88, 2001

      65 Deutch, M., "A Study of Normative and Informational Social Influences upon Individual Judgement" 51 : 629-636, 1955

      66 Banerjee, A. A., "A Simple Model of Herd Behavior" 107 (107): 797-817, 1992

      67 Gatignon, H., "A Propositional Inventory for New Diffusion Research" 11 (11): 849-867, 1985

      68 Wang, R. Y., "A Product Perspective on Total Data Quality Management" 41 (41): 58-65, 1998

      69 Bass, F. M., "A New Product Growth Model for Consumer Durables" 15 (15): 215-22, 1969

      70 Igbaria, M., "A Motivational Model of Microcomputer Usage" 13 (13): 127-143, 1996

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